General Manager

Servpro Industries Inc
US - Kentucky - Elizabethtown
June 23, 2024

SERVPRO of East York/Western Lancaster County is adding a General Manager to our team!

As the General Manger, you will ensure annual divisional initiatives that align with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO franchise procedures and processes. Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.

Benefits
SERVPRO of East York/Western Lancaster County offers:
Competitive compensation

Superior benefits

Career progression

Professional development

And more!

Key Responsibilities
Coordinate with division managers to create an annual business plan with goals

Oversee the management of the Sales, Marketing, Production, Construction Services, and Office Departments

Own full P & L responsibility and the achievement of Key Performance Metrics (KPM's) in achieving organizational revenue and profitability goals

Direct franchise operations during storm and large loss events

Conduct Managers' Meetings

Report to and update the franchise owner, as needed, or required

Continue professional and personal development of leadership, management, and teambuilding, skills

Network and build relationships with key accounts and centers of influence (COIs) to ensure client satisfaction

Work with division managers to ensure an exceptional customer experience

Assist division managers with planning for and meeting staffing needs

Assist division mangers with recruiting, hiring, training, and retaining employees

Coach and mentor division managers

Confirm with the Human Resources that current human resources documentation requirements are met

Develop annual company budget

Oversee all aspects of assets and fleet management

Confirm with the accounting clerk that the monthly/quarterly financial statements are shared with the CPA of record

Ensure the company complies with federal, state, and local regulations

Other tasks and duties as assigned by employer.

Required Qualifications
High school diploma or GED

Experience in building a strong team with tangible leadership skills

Strong process and results driven attitude

Ability to multitask and to remain detail orientated

Must be knowledgeable in relevant computer applications

5+ years of management experience

Preferred Qualifications
At least one year of restoration industry experience preferred

IICRC certifications - WRT and ASD, Master designation a plus

Bachelors degree

Skills/Physical Demands/Competencies
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

Ability to repetitively push/pull/lift/carry objects

Ability to work with/around cleaning agents

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.
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Read the full job description and apply online on the recuiter's web-site

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