Aunt Martha's Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best-provide healthcare and wellness. As a part of our commitment to health and safety, COVID-19 vaccines are required for all employees, as well as all newly hired employees. We require documentation upon hire.
This position reports to Chrysalis Consulting Group. Chrysalis Consulting Group is a for-profit company owned by Aunt Martha's Health & Wellness.
SUMMARY:
CARES is a 24 hour, 7 days a week Medicaid funded mental health crisis line for children, adolescents and adult Illinois residents. The nature of the work associated with Crisis Call Center is to provide resources to callers who are experiencing a suicidal, self-harming, aggressive and/or psychotic episode and need therapeutic support.
The Licensed Practitioner of the Healing Arts (LPHA) is primarily responsible for shift oversight within a 24-hour mental health crisis call center. The LPHA also offers community support and therapeutic assistance to callers and staff when necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time.
Administration :
Conducts routine performance evaluations that are guided by service delivery indicators such as:
call abandonment, call holding, etc. Prepares monthly reports that are reflective of assigned shift performance. Assists all Line Agents on incoming CARES calls. Assist managed care providers, mobile crisis responders, schools, hospitals, and other service providing entities who are in need of targeted training resources.
Supervision :
Supervises the day-to-day activity of the call center to include but not limited to:
(1) CARES Line Agent productivity and quality of service; (2) Adherence to attendance along with other policies and procedures; (3) Complete regularly scheduled performance reviews and provide ongoing training as needed; and (4) Provide ongoing support for CARES Line Agents, including answering questions, providing guidance and feedback and taking over calls when necessary.
Communication :
Maintain strong methods of communication with the leadership team (including but not limited to Vice Presidents, Training Administrator and Quality Administrator) to keep leaders informed about emerging issues or problems that are associated with the crisis line. Work as a liaison between CARES leadership and stakeholders regarding issues, complaints and/or concerns. Coordinate written and verbal communication with Crisis Line Agents regarding policies, provisions and other identified areas of support.
Training:
Develop, prepare materials, and conduct training sessions/presentations for CARES Line Agents as needed in partnership with the Training Administrator.
Reporting:
Analyze data on a routine basis to suggest areas for performance improvement.
HIPAA :
Adhere to HIPAA laws and regulations; Remote office space must meet HIPAA standards.
Quality Improvement :
Participate in ongoing quality improvement efforts within the agency.
Diversity/Cultural Awareness :
Ability to work effectively with diverse communities and constituencies.
Other Functions :
The Agency may assign other functions to the job at its discretion.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE :
Education commensurate with requirements for licensure in qualifying professions for designation as a Licensed Practitioner of the Healing Arts (LPHA) in the State of Illinois with experience in mental health services to children and youth.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must be a Licensed Practitioner of the Healing Arts in accordance with 59 IL Administrative Code 132.25. Must have a current, valid, unrestricted license in the State of Illinois in a qualified profession LCSW/LCPC.
OTHER QUALIFICATION
Full-time and Part-time positions available.
Weekday, weekend, morning, evening and overnight work hours available based on business need.
Aunt Martha's is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
•
United States - IL - IL - Rockford
June 29, 2024
Genie Healthcare is seeking a travel Radiology Technologist for a travel job in Rockford, Illinois. & Requirements • Specialty: Radiology Technologist • Discipline: Allied Health Professional • Start Date: 07/22/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:...
United States - IL - IL - Elk Grove Village
June 28, 2024
Planet Healthcare is seeking a travel CT Technologist for a travel job in Elk Grove Village, Illinois. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 12 weeks • 40 hours per week • Shift: 8 hours, evenings • Employment Type: Travel...
United States - IL - IL - Springfield
June 28, 2024
Aureus Medical Group - Nursing is seeking a travel Surgical Technologist for a travel job in Springfield, Illinois. & Requirements • Specialty: Surgical Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 20 weeks • 36 hours per week • Shift: 8 hours, days •...
United States - IL - IL - Rockford
June 28, 2024
Planet Healthcare is seeking a travel nurse RN Cardiology Med Surg for a travel nursing job in Rockford, Illinois. & Requirements • Specialty: Cardiology • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Planet Healthcare...
The Encompass Health Rehabilitation Institute of Libertyville
United States - IL - IL - Libertyville
June 29, 2024
Registered Nurse II Pool Registered Nurse Career Opportunity • Encompass Health: Where Nursing Meets Heart, Home, and Healing • Are you seeking a nursing career deeply rooted in purpose, close to your heart and home? Encompass Health offers a transformative journey where your expertise as a...
United States - IL - IL - Rock Island
June 28, 2024
Aequor Healthcare is seeking a travel nurse RN Med Surg for a travel nursing job in Rock Island, Illinois. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 07/29/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel *All positions require at...
United States - IL - IL - Rock Island
June 29, 2024
Next Move Inc is seeking a travel nurse RN Med Surg for a travel nursing job in Rock Island, Illinois. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 08/05/2024 • Duration: 13 weeks • 48 hours per week • Shift: 12 hours, days • Employment Type: Travel Next Move Job ID #425105....
Health Advocates Network Nursing
United States - IL - IL - Waukegan
June 28, 2024
Health Advocates Network-Nursing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Waukegan, Illinois. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: ASAP • Duration: 26 weeks • 36 hours per week • Shift: 12 hours • Employment...
United States - IL - IL - Elk Grove Village
February 9, 2024
Overview • Summary: • A Diesel Mechanic is responsible for the maintenance of all equipment, including but not limited to the following machines:Wheel loaders, forklifts, material handlers, and help with plant maintenance when needed. • Principal Duties and Responsibilities: • Repair and replace...
United States - IL - IL - Joliet
June 29, 2024
Registered Nurse Care Manager Overview • As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. • It takes a village of passionate and...
United States - IL - IL - Springfield
May 23, 2024
Location: 1861 E SANGAMON AVE, Springfield, IL Want to be a Delivery Driver? Your Gig, Your Schedule, Great Benefits, Fast Pay - Pizza Hut $15-$20 • That's right, we will pay you to drive around in your car - listen to your own music while delivering great pizza, pasta, wings. What more could you...
United States - IL - IL - Aurora
June 29, 2024
Case Management Nurse RN Details • Department: Case Management • Schedule: 8:00am-4:30pm, PRN weekend, holiday coverage • Hospital: Ascension Mercy Medical Center • Location: Aurora, IL • Benefits • Paid time off (PTO) • Various health insurance options & wellness plans • Retirement benefits...
United States - IL - IL - Loves Park
June 29, 2024
Uniti Med is seeking a travel nurse RN Telemetry for a travel nursing job in Loves Park, Illinois. & Requirements • Specialty: Telemetry • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel UnitiMed Job ID #1838681. Pay...
United States - IL - IL - Joliet
June 29, 2024
Registered Nurse Event Staff - Chicagoland Speedway CHICAGOLAND SPEEDWAY • Chicagoland Speedway and Route 66 Raceway - Illinois' largest sporting facility - is located in Joliet, Ill., approximately 30 miles south of downtown Chicago on Old Historic Route 66. The multi-purpose sports and...
Marvel Medical Staffing Therapy
United States - IL - IL - Elgin
June 28, 2024
Marvel Medical Staffing Therapy is seeking a travel Speech Language Pathologist for a travel job in Elgin, Illinois. & Requirements • Specialty: Speech Language Pathologist • Discipline: Therapy • Start Date: 08/12/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment Type:...
United States - IL - IL - Harwood Heights
February 9, 2024
Overview • Summary: • A Diesel Mechanic is responsible for the maintenance of all equipment, including but not limited to the following machines:Wheel loaders, forklifts, material handlers, and help with plant maintenance when needed. • Principal Duties and Responsibilities: • Repair and replace...
United States - IL - IL - Des Plaines
June 29, 2024
Advocate Aurora Health is seeking a Physical Therapist for a job in Des Plaines, Illinois. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Duration: Ongoing • 20 hours per week • Shift: days • Employment Type: Staff OFFERING A $2500 SIGN-ON BONUS PAYABLE IN TWO INSTALLMENTS -...
United States - IL - IL - Shipman
June 21, 2024
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most...
United States - IL - IL - Schiller Park
June 28, 2024
Advocate Aurora Health is seeking a Registered Nurse (RN) Float for a nursing job in Schiller Park, Illinois. & Requirements • Specialty: • Float • Discipline: • RN • Duration: • Ongoing • 36 hours per week • Shift: • days • Employment Type: • Staff Major Responsibilities: • • Patient-Centered...
United States - IL - IL - Rock Island
June 28, 2024
Anders Group is seeking a travel nurse RN Med Surg for a travel nursing job in Rock Island, Illinois. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 07/29/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel Anders Group Job ID #768837....
Summit Medical Staffing Allied
United States - IL - IL - Oak Lawn
June 29, 2024
Summit Medical Staffing Allied is seeking a travel Respiratory Therapist for a travel job in Oak Lawn, Illinois. & Requirements • Specialty: Respiratory Therapist • Discipline: Allied Health Professional • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights •...
United States - IL - IL - Rock Island
June 28, 2024
RTG Medical-Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Rock Island, Illinois. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 07/29/2024 • Duration: 12 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel RTG Medical Job ID #vftv3....
Fusion Medical Staffing Nursing
United States - IL - IL - Chicago
June 29, 2024
Fusion Medical Staffing-Nursing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Chicago, Illinois. & Requirements • Specialty: OR - Operating Room • Discipline: RN • Start Date: 07/29/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:...
United States - IL - IL - Beecher
May 30, 2024
Overview • About Ozinga: • Join Ozinga, a dynamic, fifth-generation family-owned American business thriving since 1928. Renowned for our iconic red and white striped concrete mixer trucks, we deliver comprehensive concrete solutions, bulk materials, and logistic services across the Midwest and South...
United States - IL - IL - Peoria
June 28, 2024
Aureus Medical Group - Nursing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Peoria, Illinois. & Requirements • Specialty: OR - Operating Room • Discipline: RN • Start Date: ASAP • Duration: 35 weeks • 36 hours per week • Shift: 8 hours, days • Employment Type: Travel...
United States - IL - IL - Hanover Park
February 9, 2024
Overview • Summary: • A Diesel Mechanic is responsible for the maintenance of all equipment, including but not limited to the following machines:Wheel loaders, forklifts, material handlers, and help with plant maintenance when needed. • Principal Duties and Responsibilities: • Repair and replace...
United States - IL - IL - Naperville
May 30, 2024
Overview • About Ozinga: • Join Ozinga, a dynamic, fifth-generation family-owned American business thriving since 1928. Renowned for our iconic red and white striped concrete mixer trucks, we deliver comprehensive concrete solutions, bulk materials, and logistic services across the Midwest and South...