Branch Manager - Lincoln Park

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The US Operations team is looking for a Branch Manager to lead the Chicago, Lincoln Park team. They will be responsible for the growth and profitability of their very own operation, while ensuring that we are providing first class experience. As an essential part of the team, they will be responsible for the development of their branch while driving profitability as they train and develop their staff. The ideal candidate possesses the following attributes:

Good supervisory and strong communication skills

Exceptional interpersonal and relationship building skills

Strong organizational skills with the ability to multi-task

Ability to manage stressful or unusual situations to maintain good customer service

What you will do:

Ensure the effective process of all types of car rental transactions

Provide exemplary customer service and issue resolution

Participate in all areas of employee management

Understand cost control and achieve individual sales goals

Monitor prices and set rates for walk-ups

Uphold company standards and processes

Increase the market penetration of the branch and increase revenue

Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Customer Service Agents and all other staff

Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness

Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations

Complete sales calls with Management Trainees to further their development

Handle or assist in the resolution of escalated customer service issues

Likely to require at least 20% travel, some of which may be by airplane

Read the full job description and apply online on the recuiter's web-site

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