Job Summary
The Coeur d'Alene Resort Reservation Agents represents the first point of contact with guests and fulfills reservation requests by determining the rooms available and packages to meet guests desires. Reservation Agents are responsible to proactively and continually communicate with current and potential guests, seeking out every opportunity to exceed their expectations with exceptional guest & hospitality service!
Starting at $17 an hour + Incentives!
• Evenings and Weekends required.
Essential Functions
Inbound and Outbound Telephone Reservation Sales - No Cold Calling (follow-up on existing reservation inquiries along with answering inbound reservation calls).
Provide efficient, courteous service to our Guests.
Must be proficient in basic computer skills, multi-tasking and have a willingness to learn property specific software programs.
Work as part of a team.
Experience in Opera preferred but not required.
Work Perks:
Monthly Incentive Program
Employee meal program
FREE parking
CDA Resort logo shirt provided as a uniform
20% off at all Hagadone Hospitality Restaurants and Lounges (includes immediate family members and 2 friends)
Free daily scenic cruises (team member only, upon availability)
Discounted room rates
Discounted golf rates
Holiday Pay:
Hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half.
Medical, Dental, Vision & Life Insurance, Flexible Reimbursement Plan:
Full Time Employees are offered these affordable benefits following 60 days of employment
Must maintain a minimum of 30 hours per week or more.
PTO:
6 months gets 7 PTO days (average 28 hours per week)
1 year gets 10 PTO days (average 28 hours per week)
2-4 years gets 15 PTO days (average 28 hours per week)
5+ years gets 20 PTO days (average 23 hours per week)
401K Plan:
Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment.
50% up to a 4% contribution from the team member.
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