Functional Lead Genesys

We're hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Platform Owner

Responsibilities:

Strategic Platform Management

Develop a robust strategy for the call center platform that serves the unique needs of Biolife and DD&T sectors.

Maintain high standards of performance, reliability, and scalability of the platform.

Collaborate with stakeholders to integrate new technologies and improve platform functionality.

Customer and Technical Support

Ensure superior customer service for Biolife Plasma and DD&T inquiries.

Strengthen relationships with stakeholders and gather feedback to enhance platform performance.

Serve as the main interface between end users and technical teams.

Regulatory Compliance and Security

Enforce compliance with healthcare and technology industry standards.

Implement rigorous security protocols to protect data and ensure privacy.

Project and Innovation Leadership

Lead projects to expand and improve platform capabilities using innovative technological solutions.

Manage the adoption of new technologies to advance service quality and operational efficiency.

Team Leadership

Direct and develop the platform team, emphasizing continuous improvement and skill enhancement.

Manage resources and prioritize projects effectively to meet deadlines and budgetary guidelines.

Required Skills & Qualifications

• Bachelor s or Master s degree in IT, Computer Science, or related field.

• Deep expertise in Genesis systems and call center technologies.

• Strong project management skills in Data, Digital & Technology environments.

• Comprehensive knowledge of regulatory standards applicable to healthcare and data security.

• Excellent leadership and communication skills.

Required Certifications

• Genesys Cloud CX Certification

• Genesys Multicloud CX Certification

• Genesys PureConnect Technical Certification

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant we believe than our culture make us stronger!

Join us now!

#BeCognizant #IntuitionEngineered