W-2 Open Positions Need to be Filled Immediately. Consultant must be on our company payroll, Corp-to-Corp (C2C) is not allowed.
Candidates encouraged to apply directly using this portal. We do not accept resumes from other company/ third-party recruiters Job Overview
Job ID:
J38457
Specialized Area:
Networking
Job Title:
Network Analyst
Location:
Atlanta,GA
Duration:
11 Months
Domain Exposure:
Manufacturing, Education, IT/Software
Work Authorization:
Client:
To Be Discussed Later
Employment Type:
W-2 (Consultant must be on our company payroll. C2C is not allowed)
This position is responsible to ensure minimal Enterprise wide network downtime to our business by proactively troubleshooting network issues and partnering with our service providers to drive towards service restoration. The Network Analyst is responsible for coordinating all the details of a network outage up to and including the occasional emergency replacement of inoperable equipment to reduce impact to our business. This position includes utilizing network support tools and network support best practices to drive towards incident resolution. The Network Analyst is expected to have and exhibit excellent member service and communication skills when handling hotline calls, interfacing with the business and other stakeholders in our IS Division. Incident documentation skills are paramount to ensure all troubleshooting steps of incident are captured and can be easily consumable to communicate up to superiors when needed. This position can be expected to work day, off-shift, overnight, weekends and on-Call.
Tasks and responsibilities
Must be flexible to work assigned shifts. Network Support is a 24 x 7 support team
Proactively work Network Support incident queue including opening, prioritizing, troubleshooting, following-up, notifying, escalating, communicating, documenting and pulling in additional resources as needed for incident resolution. This includes dispatching Local Exchange Carriers (LECs), escalating and working with vendor(s) per established Network Support escalation guides
Actively pickup and engage in Network Support hotline calls to support end users and minimize business disruption
Actively and promptly respond to Network Support email inquiries and requests
Actively engage and fill out Network Support proactive daily task list
Actively engage and fill out assigned tasks in Smartsheet
Actively engage and participate in weekly team meetings
Open, monitor and see through to completion Cisco TAC cases on faulty Cisco equipment
Configure and deploy Cisco equipment
Actively engage and process Network CARTS fulfillment requests
Required skills and abilities
Minimum 1-year experience in support related field or one year company experience with network training
Basic understanding of Ethernet, Fiber, Frame Relay, AVPN, ISDN, Dedicated IP and Routing protocols
Basic knowledge of network hardware and software including routers, switches and wireless controllers
Basic understanding of subnetting, vlans, and network topology
Excellent written/verbal communications skills, telephone etiquette and customer service skills
Advanced skills in troubleshooting and analysis with incidents and problems
Experience or understanding of ITIL/CARTS incident, problem, change, knowledge and request processes
Demonstrated strong work ethic and positive, mature, professional attitude
Must be self-motivated and able to work independently, with little supervision
Process oriented, understands the benefits of processes and the need for compliance
ETHEREUM TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ETHEREUM TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ETHEREUM TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract
Equal Opportunity Employer
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