IT Desktop Support Technician

Rotech Inc
US - Florida - Orlando
June 26, 2024

About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com Overview and ResponsibilitiesSummary

We are seeking a dedicated Desktop Support Technician for our Information Systems Technology department. This position assists the enterprise user base with technical support of desktop computers, applications, and related technology. Support includes installation and testing of computer systems and peripherals within established standards and guidelines. Work is performed with moderate independence under the direction of the senior staff or management.

Essential Duties and Responsibilities

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
Repairs, reimages, maintains, and keeps inventory of IT equipment
Works with Help Desk, Network Operations and System Administration staff as appropriate to determine and resolve problems received from clients
Works with vendor support contacts to resolve technical problems with desktop computing equipment
Interact with numerous computer platforms in a multi-layered client server environment
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
Performs upgrades on systems to ensure longevity
Works with procurement staff to purchase hardware and software
Assists in maintaining technical asset tracking.
Performs other duties as necessary

QualificationsEducation and Experience

Technical school diploma, Community College degree or equivalent experience
1-2 years Desktop Support experience in Microsoft environment.
Industry certifications (i.e., A+, MCP, etc.) preferred
Employment is contingent upon a background investigation

Skills

Ability to communicate effectively with all location employees, all levels of management and outside service providers
Ability to make decisions when dealing with multiple alternatives
Ability to prioritize and multi-task
Ability to respond quickly to changing demands
Active listening skills
Attention to detail
Clear, articulate, polite and patient communication with the end user and other support staff to successfully assist with resolution of the issue
Commitment to teamwork
Excellent analytical, time management and organizational skills to manage multiple tasks simultaneously
Excellent technical and computer skills
Excellent verbal and written communication skills with the ability to interact effectively with employees at varying levels of the organization
Independent analyses, communication and problem solving
Strong, detailed & functional understanding of company systems and processes
Work is performed with little supervision and requires initiative and judgment

Physical Demands

Able to sit at a computer for long periods of time
Communicate with others in person, on the telephone and electronically
Move about the facility interacting with others
Occasionally moves equipment such as a personal computer or display weighing up to 25 pounds
Requires close vision to small print on computer and or paperwork
Requires sitting, walking, standing, talking or listening
Use computer and telephone consistently

Machines, Equipment and Technical Abilities

Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
Internet navigation and research
Internet, including knowledge of email transmission and communication
Knowledge of Microsoft Windows desktop operating environments, as well as exposure to industry products, terminology and trends
Microsoft applications including but not limited to Word, Excel, PowerPoint, Publisher, Access, etc.
Using common office equipment (e.g., phone, copier, fax, computer, etc.)

Work Environment

Office

Rotech InformationBenefits

401k
Medical, Dental and Vision
Life Insurance and Disability
Generous Paid Time Off and Paid Holidays
Employee Discount Program
Employee Recognition Program
Bonus and Incentive Opportunities
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Read the full job description and apply online on the recuiter's web-site

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