Assistant Vice President - A&H North America Claims

Chubb
US - Delaware - Wilmington
June 3, 2024
Insurance

DescriptionThe Assistant Vice President - North America A&H Claims role is focused on claim execution and outcomes, best practices development, and in building strategic capabilities (knowledge, processes, resources, etc.).
Key aspects of the job include being responsible for the day-to-day operation of our A&H Claims Department functions to produce exemplary results via our TPA/MGU/MGA partnerships, as well as serving as a subject matter expert regarding all claims and claims functions.
The Claims Assistant Vice President will be responsible for driving claims performance specifically focusing on claims loss cost, frequency, and allocated loss adjustment expenses.
The Claims Assistant Vice President joins the management team and will work closely with senior business leadership, shared services claims functions, underwriting, actuarial, financial, legal, and compliance to ensure the overall success of North America A & H Claims.Provide oversight and direction for overall claims quality, outcomes, and customer service.Leverage data to understand performance and production, drive key audits, identify trends, determine service/quality gaps, and develop specific tactics and strategies to resolve issues.
Manage all vendor (TPAs, medical, etc.) relationships and ensure their performance meets or exceeds best practices and SLAs, cost containment, and quality assurance.Work closely with travel assistance providers on a national scale.Assist with TPA contracts and business placement to align with business goals and objectives.Ensure that the claim platform features/experiences are measured, requirements defined, and capabilities delivered based upon a clear strategic vision and roadmap.Ensure the functional performance of the claims operation by leading and supporting the development and implementation of claims best practices, operating models, and customer service standards.Ensure the A&H/Life Claims Strategy is aligned with business plans, needs and priorities.Develop and implement strategies for the effective reserving and handling of claims to achieve service delivery excellence.Identify ways that claims processes can generate data useful to the pricing, segmentation, and management of our business.
Work with underwriting, actuaries, and IT leaders to improve granularity, quality, and accessibility of claim data.Monitor and analyze changes in the legal and regulatory claims environment.
Communicate trends and developments to executive leadership.Ensure a competent and motivated staff through hiring, training, retaining, directing, and mentoring of the claims staff.
Build strong relationships with key business internal/external business partners.
Willingness to travel approximately 30%.QualificationsBachelor's degree.
A MBA, Master's Degree, or J.D.
is a plus.
Recognized Industry Claim Designations Preferred and Adjuster Licenses.At least 5+ years claims and people leader experience across multiple product lines and distribution channels, preferably including Accident & Health/Life Claims.
Multi-lined claim background, including Workers Compensation or General Liability is a plus.Highly data literate with strong analytical skills.Proven effective leadership, people management, interpersonal, collaboration, written communication, and oral communication skills.Proven track-record of driving operational efficiencies, claim outcomes, and exemplary customer service.Financially astute as well as demonstrated strong decision-making and prioritization skillsThe ability to work in a complex, fast paced, and matrixed environment.A thorough knowledge of global insurance products, contracts, regulatory languages, and claims practices and operations.Demonstrated ability to set and meet challenging objectives derived from and in support of strategic goals.Experience working with claims in international markets preferred.Ability to adapt and embrace change.
Chubb strives to offer a diverse and inclusive and rewarding work environment.
Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills.
We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.
Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.Job Field:
ClaimsTravel:
Yes, 25 % of the Time

Read the full job description and apply online on the recuiter's web-site

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