Associate Director

About the role

Reporting to the Director level, the Associate Director has responsibility and accountability for Onsites and branches within a specified geography. The Associate Director will provide leadership to the Managers in their geography while providing best in class workforce solutions to their clients and a best-in-class experience to their candidates and associates. Contribute to the development of the regional strategy and ensure follow through. Provide clients with strategic insights and innovative solutions. Build, grow, and develop the team.

The Associate Director will provide leadership to their team through the establishment and execution of strategic plans with a clear focus on growth by increasing share of wallet with existing customers and increasing temps on assignment; delivering with efficiency; meeting and exceeding KPIs, sales, and profitability targets; and leveraging and partnering with the Growth Operations team, sales teams and implementation teams to provide an outstanding client experiences with quality outcomes. Partner with the associate care organization to provide an outstanding candidate and associate experience. This leader must create an atmosphere where a culture of diversity is embraced, performance is recognized or addressed, and development of current role and careers are fostered. Relationship development with key stakeholders and field teams is critical.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Leadership & People Management

• Provide leadership to the regional Managers and ensure adoption of Adecco's philosophy and practices in our approach to colleague, candidate, associate, client, and delivery obsession.
• Ensure that each team member understands the strategy, is fully trained, and set up for success.
• Recruits, develops, and motivates Managers to ensure consistency in sales and service to drive growth.
• Trains new Managers in a timely manner and coaches managers on how to manage their team.
• Supports on-going training to familiarize staff with Adecco's new policies, procedures, and methods applicable to their positions.
• Conducts performance evaluations and prepares developmental plans for staff in a timely manner.

Account Retention & Growth

• Holds leaders accountable for meeting SLA targets and all agreed upon client requirements (both operational and contractual).
• Establishes and maintains rapport with key clients.
• Cultivates client relationships at the C-level.
• Strives for strategic ingenuity through the development, implementation and measurement of process efficiencies, productivity metrics and quality of service.
• Develop innovative solutions that can be scaled across multiple clients in the industry and gain alignment to execute
• Ensures Managers emphasize quality and service and identifies opportunities for further growth of existing accounts
• Supports Managers in maintaining high levels of Customer Satisfaction Survey feedback through regular business reviews with clients
• Serve as escalation point for Clients to discuss issues or requests
• Contribute to the commercial development of strategic prospects and accounts (acquisition, migration, market share, cross sell services)
• Elaborate and propose a strategy for driving profitable sales growth through client penetration.
• Audits and monitors Onsite and Branch activities to ensure optimum service levels.
• Coaches team to anticipate clients' needs based on historical and current business activity and knowledge of industry and markets.
• Create and maintain mechanisms/forums to seek and act upon candidate and associate feedback for continuous improvement
• Utilizes corporate sponsored promotional activities to increase knowledge of Adecco in the local market.

Financial & Operational

• Holds team accountable for identifying and developing the sourcing strategy.
• Fully accountable for monthly performance, KPI analysis and achievements, resulting in a positive impact on the P&L, with the objective of growth
• Execute the solution designed by the sales organization through new implementations or expansions
• Controls financial activities; monitors bill rates, credit extension procedures, collections and adherence to budget.
• Supported by the Middle Office, monitors workers' compensation and unemployment claims to minimize exposure and resulting expenses.
• Ensures full compliance with federal, state, and local laws.
• Develops and maintains knowledge of economic trends and changes affecting local businesses.
• Prepare and present a monthly/quarterly business review to the Regional Vice President.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

A Bachelor's degree in business or related field or equivalent experience is required. A minimum of five years leadership/managerial experience in the service provider industry preferred. Management of large onsite portfolio.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish, maintain, and leverage effective working relationships at all levels of the organization.
• Excellent problem solving skills, using data to identify problems and craft solutions.
• Capable of managing conflicting priorities; meeting deadlines; preparing and giving formal presentations.
• Must be able to travel extensively.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a.