*Customer Service Rep - PT Work From Home*
Location Irving, Texas, United States Category Customer Service/Claims Part-time 26473 JOB DESCRIPTION *Job Summary*
The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.
Essential Functions
* The essential functions listed represent the major duties of this role, additional duties may be assigned.
* Provide direct client support:
- Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times. Maintain a high accuracy level by providing complete and accurate information at all times.
- Document notes of each call to ensure all information is saved correctly.
- Abide by all Customer Service Goals as set by the Manager of the department.
- Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
(90%)
* Handle call backs and escalations:
- Escalate calls to the necessary department when appropriate.
- Make callbacks to customers as needed. (10%)
Required Work Experience
0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry.
Required Management Experience
No supervisory/management experience required
Required Education
High school diploma or GED
Additional Required Qualifications
Excellent verbal and written communication skills are required.
Qualified candidates should have a professional phone voice.
Must possess good, basic computer and typing skills.
Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.
How would you rate your experience popup
Receive real-time job alerts and never miss the right job again
United States - CT - CT - New London
June 29, 2024
Pay Range: • $53-$62/Hour Start working on your terms as a registered dental hygienist. GoTu allows hygienists to work when they want, where they want, and for how much they want. Whether you're looking to find your forever job, get some extra cash for that upcoming vacation, or expand your skill...
Village Crest Center for Health and Rehabilitation
United States - CT - CT - New Milford
June 26, 2024
-: • A Great Place to Work • Village Crest is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You will make a genuine difference in the lives of our aging guests and...
United States - CT - CT - Hartford
June 29, 2024
Pay Range: • $53-$62/Hour Start working on your terms as a registered dental hygienist. GoTu allows hygienists to work when they want, where they want, and for how much they want. Whether you're looking to find your forever job, get some extra cash for that upcoming vacation, or expand your skill...
United States - CT - CT - Washington
June 29, 2024
Pay Range: • $53-$62/Hour Start working on your terms as a registered dental hygienist. GoTu allows hygienists to work when they want, where they want, and for how much they want. Whether you're looking to find your forever job, get some extra cash for that upcoming vacation, or expand your skill...
United States - CT - CT - Manchester
June 29, 2024
Epic Travel Staffing is hiring a Travel - RRTShift: Mid / 3p-11:30p, 8x5, 40 hrs per weekLength: 13 weeks Requirements: • CT License • 1 year experience • RRT • BLS Other details: • No locals • First-time travelers accepted Specialty: RRT • Hours: 5x8's, Mids 1500-2330 • Interview type: Client Offer...
United States - CT - CT - North Stonington
June 25, 2024
Dan's Management Co. is a small business with big career opportunities. • Dan's Management Co. is a leader in the industry and committed to People First, Personnel Development, Integrity, and Guest Satisfaction. • We currently have open positions for Assistant Managers (AM) and Restaurant...
Greentree Manor Nursing and Rehabilitation Center
United States - CT - CT - Waterford
June 27, 2024
Greentree Manor Nursing and Rehabilitation Center - Greentree Manor is a 90-bed, family-owned skilled nursing facility in Waterford, Connecticut. We are currently hiring a Staff Development Nurse (RN). Come join our team!! • Responsibilities: • Develop, evaluate, and control the quality of...
United States - CT - CT - Hartford
June 29, 2024
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's...
United States - CT - CT - Simsbury
June 29, 2024
Description Job Schedule: • Full Time • Standard Hours: • 40 • Job Shift: • Shift 1 • Shift Details: • 8: • 30-5pm Monday through Friday. There may be a need for a later appointment occasionally to accommodate client need. • Work where every moment matters. Every day, over 30,000 Hartford HealthCare...
United States - CT - CT - Old Greenwich
June 29, 2024
Pay Range: • $53-$62/Hour Start working on your terms as a registered dental hygienist. GoTu allows hygienists to work when they want, where they want, and for how much they want. Whether you're looking to find your forever job, get some extra cash for that upcoming vacation, or expand your skill...
United States - CT - CT - Danbury
June 29, 2024
Pay Range: • $53-$62/Hour Start working on your terms as a registered dental hygienist. GoTu allows hygienists to work when they want, where they want, and for how much they want. Whether you're looking to find your forever job, get some extra cash for that upcoming vacation, or expand your skill...
United States - CT - CT - North Branford
June 29, 2024
Highlights • Location North Branford, CT • Pay Rate Up to: $2642.60/Week • Start Date Jul 1, 2024 to Sep 28, 2024 • Duration 13 Week • Number of Positions 1 • Remote Position Type On-Site Work Only • Shift Type Days • Hours Per Day 8 Hours • Discipline Physical Therapist (PT) Skills • SNF...
United States - CT - CT - Middletown
June 29, 2024
Pay Range: • $53-$62/Hour Start working on your terms as a registered dental hygienist. GoTu allows hygienists to work when they want, where they want, and for how much they want. Whether you're looking to find your forever job, get some extra cash for that upcoming vacation, or expand your skill...
United States - CT - CT - New London
June 29, 2024
Aya Healthcare has an immediate opening for the following position: • MRI Tech in New London, CT. • We'll work with you to build the healthcare career of your dreams. Whether you want a job close to home or across the country, we've got you. • Job Details: • Pay: • $2747.26/week - $2936.86/week •...
United States - CT - CT - Thomaston
June 29, 2024
Pay Range: • $53-$62/Hour Start working on your terms as a registered dental hygienist. GoTu allows hygienists to work when they want, where they want, and for how much they want. Whether you're looking to find your forever job, get some extra cash for that upcoming vacation, or expand your skill...
United States - CT - CT - Torrington
June 29, 2024
Molex is seeking a Business Development Manager (BDM) to grow our RFBU segment in the East region of the US. • The BDM will be accountable for detailed support and development as well as providing input for our RF strategy and product roadmap. • Performance of the role will be measured by new...
Griffin Health Services Corporation
United States - CT - CT - Derby
June 28, 2024
At Griffin Hospital, we are dedicated to providing personalized, humanistic, consumer-driven healthcare in an exceptional healing environment. • We strive to make all people feel valued and appreciated. • We provide safe, high-quality, person-centered care, and we build and sustain...
Vernon Rehabilitation and Healthcare Center
United States - CT - CT - Vernon Rockville
June 29, 2024
Vernon Rehabilitation and Healthcare Center - • RN Registered Nurse-Supervisor Monday-Friday 7-3 *THREE MONTH TEMP POSITION* • Ready to climb your career ladder? Come join us as a nursing leader • POSITION SUMMARY • : • RN Supervisor/RN Manager RN, • Under the direction...
United States - CT - CT - Plantsville
June 29, 2024
Pay Range: • $53-$62/Hour Start working on your terms as a registered dental hygienist. GoTu allows hygienists to work when they want, where they want, and for how much they want. Whether you're looking to find your forever job, get some extra cash for that upcoming vacation, or expand your skill...
SMPsychotherapy and Counseling Services
United States - CT - CT - East Hartford
June 28, 2024
Company: SMPsychotherapy and Counseling Services • Location: Greater Area of Hartford • Job Type: • Part-time • About SMPsychotherapy and Counseling Services: • SMPsychotherapy and Counseling Services is a well-established group psychotherapy practice dedicated to providing...
United States - CT - CT - Wallingford
June 29, 2024
Pay Range: • $53-$62/Hour Start working on your terms as a registered dental hygienist. GoTu allows hygienists to work when they want, where they want, and for how much they want. Whether you're looking to find your forever job, get some extra cash for that upcoming vacation, or expand your skill...
Planned Parenthood of Southern New England Inc
United States - CT - CT - Norwich
June 29, 2024
Position Summary: Planned Parenthood of Southern has a full time (37.5 hours per week) Bilingual (Spanish/English) opening for a Clinic Assistant to work out of our Norwich, CT Health Center. • Schedule: This positions regular hours are Monday-Friday and Saturdays as needed • Language...
United States - CT - CT - New London
June 29, 2024
Pay Range: • $53-$62/Hour Start working on your terms as a registered dental hygienist. GoTu allows hygienists to work when they want, where they want, and for how much they want. Whether you're looking to find your forever job, get some extra cash for that upcoming vacation, or expand your skill...
United States - CT - CT - Danbury
June 29, 2024
First for a reason: • At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our...
United States - CT - CT - Hartford
June 29, 2024
Company : enGen : JOB SUMMARY This job is a strong advocate of cloud technology and engineering support necessary to drive the organization's next-generation technologies. The intermediate level incumbent works to adopt, expand, maintain, and optimize cloud usage across the organization through...