Customer Service Representative - Work from Home Eligible - Corpus Christi Area

Customer Service Representative - (Work from Home Eligible) - Corpus Christi Area in Corpus Christi, TX at SWBC Location *

*Location:*

*Experience:*

Not Specified * *

SWBC is seeking a talented individual to perform functions of customer service associated with answering and resolving phone inquiries from borrowers, contractors, insurance companies, and third parties regarding the processing of loss drafts.

*Why you'll love this role:*

In this role, you will have direct impact in a niche market, helping borrowers recover from a disaster or damaging event in their home. Your ability to manage multiple stakeholders to coordinate the end result of a repaired home will create a happy customer, happy client and the satisfaction of knowing that you made a difference.

*Essential duties include the following:*

* Resolves inbound service calls regarding routine questions, inquiries, and/or problems associated with processing of loss drafts made by borrowers, contractors, and insurance companies and third parties in a timely and courteous manner by researching and verifying information and distribution status.

* Tags (record) the call.

* Inputs information regarding conversation accurately into the Loss Draft Tracking system as required to document call activity.

* Sets-up processing tasks such as property inspections, disbursement requests, and other activities pertinent to the loss draft process.

* Applies de-escalation skills when callers are upset and appropriately refers unresolved calls to the appropriate team members to ensure customer satisfaction.

* Performs other duties as required.

*Serious candidates will possess the minimum qualifications:*

* Must have a High School diploma or GED equivalency.

* Must have at least three (3) years of high-level data entry, in-bound, out-bound, or other related call center, telemarketing or related experience. Mortgage insurance experience preferred.

* Must have basic understanding of insurance claims processing.

* Must have ability to quickly understand information and situations and provide appropriate response.

* Must have strong ability to actively listen and communicate solutions.

* Must have excellent phone etiquette and professionalism.

* Must have strong verbal and written communication and customer relationship skills.

* Must have demonstrated ability to follow instruction.

* Must have ability to navigate multiple computer systems, applications, and utilize search tools to find information.

* Must have working knowledge of Microsoft Suites such as Excel, and Word and data entry systems such as AS400.

* Must have ability to perform in a fast-paced and high pressure phone queue environment.

* Must have familiarity with most general office machines.

* Must have willingness to attend an initial on-the-job training session.

* Must be have ability to work flexible schedules Monday Friday and overtime, including Saturdays as required.

* Must be able to follow directions and apply established procedures.

* Must be able to sit for long periods of time while answering incoming calls, entering data, or performing other sedentary duties.

* Must be able to lift, carry, push, or pull 10 20 lbs. of files, reports, or other documents/manuals.

*SWBC offers*:*

* Competitive overall compensation package

* Work/Life balance

* Employee engagement activities and recognition awards

* Years of Service awards

* Career enhancement and growth opportunities

* Emerging Professionals and Mentor Program

* Continuing education and career certifications

* Variety of healthcare coverage options

* Traditional and Roth 401(k) retirement plans

* Lucrative Wellness Program

*Based upon employee eligibility*

*Additional Information:*

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at ***. If interested, please click the appropriate apply button.