Customer Service Representative 2

DEPT OF TRANSPORTATION
Driving the future of transportation with a diverse and innovative team!
CUSTOMER SERVICE REPRESENTATIVE 2
Job Location:
Address: 310 S CALIFORNIA AVE
City: PARKER
Posting Details:
Salary: $34,713.54
Grade: 15
Job Summary:
Under general supervision, CSR 2 will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. To interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ESB Port Operations. May screen and weigh or assist with weighing commercial vehicles. A weight master certification is preferred. Examine vehicle registrations and other documents to determine authenticity. Issue permits and calculate, collect appropriate fees and taxes, and complete associated cash reconciliations. Is responsible for the security of cash receipts, information, and a wide variety of accountable forms.
Regulates, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State. Performs duties that involve continual public contact, which may involve face-to-face contact with irate individuals. The incumbent will be assigned to one of three shifts and may be rotated, as necessary.
A background check is required.
Overnight travel may be required.
Job Duties:
Answer various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies, and procedures. Resolves customer issues, problems, and/or concerns. Provides information to representatives of other states' motor carrier entities, transportation personnel, law enforcement agencies, T&R offices, and other governmental entities.
Provides motor carrier customer contact, follow-up, and information referral service relative to the ECD Enforcement programs.
Issues applicable permits, routes over-dimensional loads, and collects appropriate fees and taxes. Reconciles cash receipts and prepares daily deposits. Must identify when enforcement actions are required and refer the problem to an enforcement officer or supervisor. Examines motor carrier vehicle registrations and related documents to determine authenticity.
Prepares appropriate reports per agency and ECD requirements. Communicates pertinent motor carrier size/weight, permit, and other related information through electronic, written, or oral means with peers, supervisors, other agencies including other governmental agencies, and the public. Attends various meetings, conferences, and training sessions.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
• Police Department functions, organization, mission,
procedures, objectives, policies, rules, and regulations particularly those applicable to law enforcement.
• Practice of computer applications and software; of Spillman analysis.
Computer Aided Dispatch (CAD) Records Management System (RMS), Query Analyzer, Livescan, and Armani.
• Federal OSHA, State and County regulations, and policies regarding safe work practices.
• Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules), EPro/Transport, the Arizona Management System, and all ADOT software is used in the Enforcement Services Bureau (ESB).
Skills in:
• Maintain working relationships with other agency divisions, the public, employees, and contractors.
• Problem solving and conflict resolution, interpersonal and employee relations.
• Strong math, critical thinking, research, and complex analysis
• Decision making; oral and written communication in the preparation of clear concise reports, correspondence and PowerPoint presentations.
• Multi-tasking and time management of multiple sometimes competing priorities and deadlines.
• Google Workspace programs
Ability to:
• Ability to read, comprehend, and interpret detailed, complex written material.
• Conduct research and compile findings; to handle a variety of complex, sensitive, and confidential materials simultaneously.
• Prioritize work assignments and meet deadlines, resolve issues; be tactful but diplomatic.
• Remain professional under stress.
• Work independently without supervision; interact tactfully, persuasively, and effectively, demonstrating sensitivity in dealing with individuals from diverse backgrounds.
• Work cooperatively as part of a team remain calm and focused and adapt quickly to changing priorities.
Selective Preference(s):
2+ years of administrative and/or operations support experience meeting the KSAs. A weight master certification is preferred.
Pre-Employment Requirements:
Must have and maintain a valid Arizona driver's license.
If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) #-#. Requests should be made as early as p.