Job Summary
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
VSolvit is currently seeking the services of an experienced Help Desk Support person. The candidate will initially work under close personal supervision to training on operations of Government-Industry Data Exchange Program (GIDEP). The candidate will be provided detailed written or oral guidance to GIDEP customer base. The candidate will resolve common operating.
As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), and staying focused on the assigned tasks including company meetings, and completing other tasks as assigned.
Responsibilities
Answer help desk phones for assigned account(s) and respond to inquiries to ensure customer needs are met.
Identify customer needs and resolve issues based on applicable policies and procedures
Assist in resolving technical problems on an account by providing guidance regarding hardware and software problems. Resolve and/or refer highly complex technical problems as appropriate.
Respond to inquiries submitted via email.
Maintain and update records and the GIDEP tracking database.
Process membership applications.
Access Government sites to vet membership applicants
Additionally, the candidate must have the following skillsets:
Ability to research and process information, assemble data through interrogation/navigation of internet based information systems using various search engines
Ability to communicate orally and in writing and work with others as a team member
Ability to maintain a positive and enthusiastic attitude in an environment that requires teamwork, efficiency, cross-training
Ability to learn quickly, multi-task and work at a fast pace
Basic Qualifications
Must have 2+ years experience in Microsoft Suite of applications to include Excel and Word
High School Diploma or GED
US Citizenship required
Active DoD Secret Clearance OR the ability to reactivate a DoD Clearance held within the last 24 months OR current Interim Clearance
Preferred Qualifications
Knowledge of Diminishing Manufacturing Sources & Material Shortages (DMSMS), Engineering, metrology, product information, and reliability & maintainability (R&M) information
Company Summary
Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.
VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Associated topics: deskside, desktop, front desk, help desk, network, systems administrator, technical, technician iii, technician iv, technology
United States - CA - CA - Oak Park
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Malibu
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Monterey Park
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Fair Oaks
July 2, 2024
Position: Driver • Pay Range: $18.00-$20.00 • Oakmont of Fair Oaks is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group,we provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a...
United States - CA - CA - Martinez
July 1, 2024
&Requirements • Family Medicine Physician • StartDate: ASAP Available Shifts: 8 Pay Rate: $132.97 - $132.95 • This facility is seeking a Family Medicine Physician for locum tenens support as they look to fill a current need. • Details and requirements for this opportunity: • Schedule: Monday-Friday,...
United States - CA - CA - Hawaiian Gardens
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Cypress
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Fairfield
July 2, 2024
Epic Travel Staffing is hiring aTravel - IR Tech • Length : 13 weeks • Requirements : • CA License • 1 Year Experience • BLS • ARRT with corresponding sub certification • Epic Travel Staffing: • Day 1 health insurance coverage and comprehensive benefits options • 401(k) matching program • Weekly...
United States - CA - CA - Roseville
July 1, 2024
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. • We are known for delivering insights, products, and services that make quality care more accessible and affordable. • Here, we focus on the health, happiness, and well-being of you and...
United States - CA - CA - Simi Valley
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Thousand Oaks
July 2, 2024
Senior Automation Engineer Cognizant Technology Solutions in LSMG is seeking for a Senior Automation Engineer who could join our team of Engineering professionals in a permanent role. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives...
United States - CA - CA - Burbank
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Hacienda Heights
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Monrovia
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Downey
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - San Diego
June 23, 2024
Job Family Group: • Research & Technology Group • At bp, we're reimagining energy for people and our planet. • We want to help the world reach net zero and improve people's lives. • Technology innovation will play a vital role in shaping the scale-up and commercialization of the net zero building...
United States - CA - CA - Long Beach
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Topanga
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Los Alamitos
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Palo Alto
June 27, 2024
&Requirements • Head and Neck Oncology APP at Stanford Health Care(NP) • StartDate: • ASAP Pay Rate: • $199000.00 - $225000.00 • This is an exciting new practice for Advanced Practice Providers (DNPs, NPs, PAs) that wish to work in Oncology, with a sub-specialty in Head/Neck Medical Oncology. We are...
United States - CA - CA - Sacramento
July 1, 2024
&Requirements • Acute Care and Emergency Department Imaging Radiologist • StartDate: 8/5/2024 Pay Rate: $425000.00 - $525000.00 • The University of California, Davis, in Northern California is seeking an Acute Care and Emergency Department Imaging Radiologist. Part of a well-established department,...
United States - CA - CA - Temple City
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - South Pasadena
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Friant
July 2, 2024
About the facility An Outpatient Clinic is seeking a Hematologist/Oncologist for locum tenens coverage. About the facility location Southern California is known for its sunny weather and dramatic Pacific coastline. While there, you don't want to miss hiking to the Hollywood sign! About the...
United States - CA - CA - San Diego
June 23, 2024
Job Family Group: • Research & Technology Group • Join us in creating, growing, and delivering innovation to reimagine energy for people and our planet. • The Technology team develops, and scales low carbon technologies needed to meet the world's energy demand whilst simultaneously decarbonizing...
United States - CA - CA - La Puente
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - El Monte
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...