Project information: The Designer Consultants will practice UX and CX design for all efforts, as well as design and support the development of artifacts (e.g., wireframes, mockups, prototypes).
Current related projects include:
My shared customer portal will integrate with new systems and replace the existing Benefit Programs Online portal.
The Forms Redesign project will leverage user feedback and research to redesign the initial forms and the online applications.
The Language Access project involves translating vital forms and the UI Online system, as well as improving language access across all customer touchpoints.
The Integrated Claims Management System will replace core claims systems and implement modernized claims processing capabilities and a new staff portal.
Various usability research, certification, determination, and identity management efforts.
Associated topics: gui, interactive producer, interface, ui, ui designer, user experience, user interface, ux, ux ui designer, wireframing
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