Cognizant is looking for an UX Conversational AI content writer. UX writing contributes to the overall user experience by providing users the ability to navigate the digital journey independently and successfully through copy solutions that create a clear, informative, and intuitive flow. UX writers apply brand and editorial, business, and platform communication standards.
This role's primary focus is support of the chat products by way of designing conversational flows and scripts.
Location: Pleasanton, CA
Roles/Responsibilities
• Craft the end-to-end brand & standard aligned conversational flows and scripts for chatbots and/or virtual assistants.
• Owns the communication component of the design for both the native mobile app (iOS and Android) and web (kp.org).
• Aligns to product prioritization and is expected to self-monitor artifact timelines and escalate dependencies.
• Leverage UX researcher provided qualitative and quantitative research to understand user needs, challenges, and opportunities for improvements.
• Implement conversational design principles and industry best practices.
• Present concepts and strategies to leadership, project team, and other stakeholders, integrating feedback and driving alignment.
• Work closely with cross-functional teams, including engineers, product managers, and UX designers.
• Communicate weekly progress to Content leadership to allow for timely support of needs.
• Provide detailed UX artifacts in the way of a copy deck and/or prototypes (can include English & vendor-provided Spanish copy, accessibility labels, and event handling/errors, etc.) to communicate experience to engineers, stakeholders, and content entry.
Minimum qualifications
• 5 years of relevant experience in UX writing, including work in product design (software, digital agencies, or other relevant settings).
• Bachelor's degree in English, Journalism, Technical Writing, UX, HCI or equivalent practical experience.
• Strong writing skills with an excellent understanding of English grammar
• Experience writing for and documenting chat experiences. Have shipped at least 1 product.
• Portfolio of UX-focused writing samples with demonstrated conversation design experience.
• Self-driven, meticulous, highly organized and can manage tasks/projects in a fast-paced environment and remain focused amidst frequently changing requirements.
• Excellent verbal and written communication/ listening skills leveraged to effectively communicate with stakeholders.
• Ability to deliver content that adheres to defined organizational standards and provide input when gaps are uncovered.
• Experience working in an Agile product environment.
• Competency in Microsoft Word
• Experience working in Figma
• Working knowledge of WCAG compliance (accessibility) standards as it relates to writing for native mobile and web (accessibility/aria labels, alt text, reading hierarchy, etc).
Preferred qualifications
• Experience with localization.
• Knowledge of tools for documenting conversation flows for Chat experiences (eg. VoiceFlow)
• Familiarity with user experience research principles and practices and how to use data to provide informed user insights.
• The ability to collaborate with and influence (with and without formal authority) engineering, design, and product management teams.
• Experience working in Jira and Confluence.
• Experience in healthcare.
Salary and Other Compensation: Applications will be accepted until 8/1/2024.
The annual salary for this position is between $72,200 - $138,900 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Why Choose Cognizant?
It takes a lot to succeed in today's fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core.
Our associates enjoy robust benefits and training opportunities from our industry recognized, award winning Academy team. You will have access to hundreds of technical training to keep your skillsets fresh and have opportunities to obtain certifications on the latest technologies.
If you're comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at
United States - CA - CA - Victorville
July 3, 2024
TravelNurseSource is working with ACES Healthcare Staffing to find a qualified Med/Surg RN in Victorville, California, 92395! • About The Position • Shift Type: 3 x 12 Day Shift; • 25151757EXPPLAT • About ACES Healthcare Staffing ACES Healthcare Staffing has proudly served the healthcare industry...
United States - CA - CA - Colton
July 3, 2024
C.R. England is Hiring CDL-A Drivers! • Dedicated Fleet - Competitive Pay - Full Benefits • Valid CDL-A and 3+ months of current experience required. • This lane is not suitable for students, recent grads, or trainees. Top Pay & Benefits: • Competitive pay & consistent home time • Weekly paychecks •...
United States - CA - CA - Carlsbad
July 3, 2024
POSITION PURPOSE AND SUMMARY The Housekeeping Attendant (or "Housekeeper") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for cleaning guest rooms in accordance with company guidelines and...
United States - CA - CA - Winchester
July 3, 2024
Find out what you'll become as a Package Handler at UPS. • In this fast-paced warehouse job, you'll lift, lower and slide packages up to 70 lbs. • You'll typically work 3 ½ - 4 hour shifts, approximately 17 ½ - 20 hours per week in a part-time or seasonal role and 8 hour shifts in a full time role....
United States - CA - CA - Pleasanton
July 3, 2024
Cognizant is looking for an UX Conversational AI content writer. UX writing contributes to the overall user experience by providing users the ability to navigate the digital journey independently and successfully through copy solutions that create a clear, informative, and intuitive flow. UX writers...
United States - CA - CA - Friant
June 29, 2024
About the facility A small community hospital with 70 beds is seeking a pediatric hospitalist for locum tenens coverage. The EMR is Cerner. About the facility location Head to Red Bluff River Park while on assignment in Red Bluff, California to unwind after a long day. There are countless areas to...
United States - CA - CA - Lawndale
July 1, 2024
The Senior Application SharePoint Developer is responsible for analysis, design, documentation, development, unit testing, and support of SharePoint. • Must be able to standardize all SharePoint related objects and processes, while holding teams accountable for following standards specific to...
United States - CA - CA - Oakland
July 3, 2024
• Registered Nurse • Job Locations • US-CA-Oakland • ID • 2024-5641 • • Overview • LifeLong Medical Care has an amazing opportunity for a highly motivated Registered Nurse to join our multidisciplinary team providing exceptional primary care services at our Howard Daniel Health Center. The ideal...
United States - CA - CA - Friant
June 11, 2024
About the facility A facility is seeking a child and adolescent psychiatrist for locum tenens coverage. About the facility location Northern California is known for its redwood forests and dramatic Pacific coastline! While on assignment, visit the Golden Gate Bridge, Yosemite National Park, or...
Loves Travel Stops and Country Store
United States - CA - CA - Lost Hills
July 3, 2024
Req ID: 436132 Address: 21948 Hwy 46 Lost Hills, CA, 93249 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Welcome to Love's! Diesel Technicians work in a fast-paced environment...
Loves Travel Stops and Country Store
United States - CA - CA - Coachella
July 3, 2024
Req ID: 436266 Address: 45-761 Dillon Rd. Coachella, CA, 92236 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Welcome to Love's! Diesel Technicians work in a fast-paced...
Padre Dam Municipal Water District
United States - CA - CA - Santee
June 30, 2024
*DESCRIPTION • Padre Dam Municipal Water District has an open position in our Operations Department. We're looking for a Dynamic leader who will oversee construction and maintenance crews.The ideal candidate for the Construction & Maintenance Supervisor would have solid leadership skills...
United States - CA - CA - Alpine
July 3, 2024
FedEx Ground is hiring part-time and full-time individuals to load and unload packages in our fast-paced warehouse environment. • Part-time employees typically work a 2-4-hour shift per day. • Full-time employees work approximately two shifts per day of varying lengths. • Package Handlers are...
United States - CA - CA - Goleta
July 3, 2024
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and...
United States - CA - CA - Friant
July 2, 2024
About the facility A facility with less than 50 beds, not a trauma center, is seeking an OB/GYN for locum tenens coverage. About the facility location Northern California is known for its redwood forests and dramatic Pacific coastline! While on assignment, visit the Golden Gate Bridge, Yosemite...
United States - CA - CA - Rialto
July 3, 2024
C.R. England is Hiring CDL-A Drivers! • Dedicated Fleet - Competitive Pay - Full Benefits • Valid CDL-A and 3+ months of current experience required. • This lane is not suitable for students, recent grads, or trainees. Top Pay & Benefits: • Competitive pay & consistent home time • Weekly paychecks •...
United States - CA - CA - San Francisco
July 1, 2024
The Department of Cancer Immunology & Virology at Dana-Farber Cancer Institute and the Department of Immunology at Harvard Medical School invite applications for a tenure-track faculty position at the Assistant Professor level. • We are particularly interested in candidates with demonstrated...
United States - CA - CA - Santa Fe Springs
July 1, 2024
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. • We are known for delivering insights, products, and services that make quality care more accessible and affordable. • Here, we focus on the health, happiness, and well-being of you and...
Loves Travel Stops and Country Store
United States - CA - CA - Tehachapi
July 3, 2024
Req ID: 436259 Address: 2000 East Tehachapi Blvd. Tehachapi, CA, 93561 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Welcome to Love's! Diesel Technicians work in a fast-paced...
Loves Travel Stops and Country Store
United States - CA - CA - Tulare
July 3, 2024
Req ID: 436258 Address: 2700 S. Blackstone St. Tulare, CA, 93274 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Welcome to Love's! Diesel Technicians work in a fast-paced...
United States - CA - CA - Fair Oaks
July 3, 2024
Our Freight Team works to ensure stores are stocked and ready for business. • Responsible for unloading trucks and moving material through the store, they are an integral part of our business and the customer retail experience. • The majority of these positions are overnight. • Full and part time...
United States - CA - CA - Port Hueneme
July 3, 2024
Our Freight Team works to ensure stores are stocked and ready for business. • Responsible for unloading trucks and moving material through the store, they are an integral part of our business and the customer retail experience. • The majority of these positions are overnight. • Full and part time...
United States - CA - CA - Palo Alto
July 3, 2024
Site Reliability Lead Engineer Cognizant Digital If you're like us, you've got big ideas. At Cognizant, we're exploring innovative ideas every day. We help industry leading companies remake their business models and innovate products that build new value-by connecting people with things, insights,...
Loves Travel Stops and Country Store
United States - CA - CA - Salinas
July 3, 2024
Req ID: 436261 Address: 1264 De La Torre Salinas, CA, 93905 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Welcome to Love's! Diesel Technicians work in a fast-paced environment...
United States - CA - CA - Chino
July 1, 2024
FRESH. FORWARD. FLOWERS. • Flowers Foods, Inc. (NYSE: • FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2022 sales of $4.8 billion, and as one of the leading producers of packaged bakery goods in the United States, Flowers Foods brings...
United States - CA - CA - Manhattan Beach
July 3, 2024
Our Freight Team works to ensure stores are stocked and ready for business. • Responsible for unloading trucks and moving material through the store, they are an integral part of our business and the customer retail experience. • The majority of these positions are overnight. • Full and part time...
Loves Travel Stops and Country Store
United States - CA - CA - Williams
July 3, 2024
Req ID: 436273 Address: 100 Margurite St Williams, CA, 95987 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Welcome to Love's! Diesel Technicians work in a fast-paced...