Regional Services Manager

Rinnai America Corporation
US - California - Los Angeles
July 3, 2024
Customer Services

MAU is hiring a Regional Services Manager for Rinnai in Southern California. As a Regional Services Manager, you will provide product training throughout the region and will support, as necessary, major product installations to ensure proper sizing and installation for the project. This is a direct-hire opportunity.

The role of Regional Services Manager exists to develop and manage Rinnai s field service network throughout the assigned region and to provide technical support, as needed, in resolving escalated product issues.

Benefits Package:

$100,000 - $140,000 per year
Health, dental, vision, and prescription insurance
Flexible Spending Account (FSA) options for medical and dependent care
Paid time off, paid vacation, and paid holidays
401k with company match
Company-paid life insurance
Voluntary life insurance
Short and long-term disability
Professional development
Tuition reimbursement
Annual bonus
Referral bonuses
Travel, car, and cell phone allowance

Shift Information:

1st shift, with flexible hours

Required Education and Experience:

Bachelor s degree; AND/OR
Equivalent experience in a related field of study such as electrical, electronics, plumbing systems, hydronics, and/or boiler systems
Plumbing/HVAC/Electrical or Gas License
10+ years of troubleshooting experience with residential and commercial gas water heaters and boiler systems
Previous experience in training/teaching

General Requirements:

Excellent communication skills, both written and verbal, with the ability to present in front of groups
Self-starter with the ability to work both individually and in a team environment
Ability to multitask
High degree of technical and analytical skills
Ability to work with various levels of people, customers, or teams
Knowledge in the use of Word, Excel, PowerPoint, and various web-based tools
Customer/quality discipline
Professional approach; confidence in dealing with people
Commitment to achieving established business goals
High level of personal integrity and honesty
Team player with the ability to operate with a great deal of independence

Preferred Requirements:

Engineering degree
2+ years of experience in managing a territory

Essential Functions:

Establish an authorized service network within the region of responsibility for in-home/onsite service of products manufactured and sold by Rinnai
Negotiate all labor rates for authorized service agreements within the region of responsibility
Monitor the quality of service being provided by authorized service agents and, where necessary, develop individual improvement programs for identified service agents not performing to required standards
Provide ongoing technical training to areas Sales Representatives, customers, Installers, and authorized Service agents
Provide support, as needed, in addressing and resolving escalated field product performance issues
Provide support on major commercial product install projects, ensuring proper sizing and correct installation of products used in the project
Provide developmental support to Rinnai s Regional Service managers and offsite Technical Specialists located throughout North America
Serve as liaison between the field and the Engineering department in the identification of possible performance or quality issues and gather information in support of the same
Provide support on major product install projects, ensuring proper sizing and correct installation of products used in the project
Interface with local code officials to address and work through identified code issues
Represent Rinnai on offsite visits and/or liability investigations as required
Maintain company-provided tools, equipment, and property
Ensure all activities involved in compliance with established legislative laws and/or company policies and procedures
Perform other tasks as required

Physical Demands:

This position may require the following to be performed with or without reasonable accommodation.

Ability to lift up to 75 pounds
Ability to safely operate company-provided tools, equipment, and property

Travel:

75% travel within a 50-mile radius of Los Angeles

MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.

All Applicants must submit to background check and drug screening

Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position

EOE

Associated topics: customer service manager, director, gerente de servicio, guidance, lead, management experience, monitor, product support, review, senior

Read the full job description and apply online on the recuiter's web-site

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