*Customer Service Rep - PT Work From Home*
Location Irving, Texas, United States Category Customer Service/Claims Part-time 26473 JOB DESCRIPTION *Job Summary*
The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.
Essential Functions
* The essential functions listed represent the major duties of this role, additional duties may be assigned.
* Provide direct client support:
- Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times. Maintain a high accuracy level by providing complete and accurate information at all times.
- Document notes of each call to ensure all information is saved correctly.
- Abide by all Customer Service Goals as set by the Manager of the department.
- Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
(90%)
* Handle call backs and escalations:
- Escalate calls to the necessary department when appropriate.
- Make callbacks to customers as needed. (10%)
Required Work Experience
0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry.
Required Management Experience
No supervisory/management experience required
Required Education
High school diploma or GED
Additional Required Qualifications
Excellent verbal and written communication skills are required.
Qualified candidates should have a professional phone voice.
Must possess good, basic computer and typing skills.
Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.
How would you rate your experience popup
Receive real-time job alerts and never miss the right job again
United States - CA - CA - Santa Cruz
June 30, 2024
SkyBridge Healthcare Therapy is seeking a travel Occupational Therapist for a travel job in Santa Cruz, California. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: 07/22/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:...
Marvel Medical Staffing Therapy
United States - CA - CA - Red Bluff
June 30, 2024
Marvel Medical Staffing Therapy is seeking a travel Physical Therapist for a travel job in Red Bluff, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel Marvel...
United States - CA - CA - Davis
June 30, 2024
Centra Healthcare Allied is seeking a travel Physical Therapist for a travel job in Davis, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel A great Outpatient...
United States - CA - CA - Lodi
June 30, 2024
Vivian is looking for Travel Physical Therapist Therapys in Lodi, California paying up to $2,338/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your...
United States - CA - CA - Saint Helena
June 30, 2024
Stability Direct is seeking a CT Technologist for a job in Saint Helena, California. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: Ongoing • 40 hours per week • Shift: 8 hours • Employment Type: Staff Stability Direct is pleased...
United States - CA - CA - San Diego
June 30, 2024
Vivian is looking for Travel CT Technologist Allied Health Professionals in San Diego, California paying up to $3,302/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a...
United States - CA - CA - Bakersfield
June 30, 2024
Vivian is looking for Travel Labor and Delivery RNs in Bakersfield, California paying up to $4,599/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build...
United States - CA - CA - HANFORD
June 30, 2024
AMN Healthcare Allied is seeking a travel Cath Lab Technologist for a travel job in HANFORD, California. & Requirements • Specialty: Cath Lab Technologist • Discipline: Allied Health Professional • Duration: 13 weeks • 40 hours per week • Shift: 10 hours, days • Employment Type: Travel &...
United States - CA - CA - Pleasanton
June 30, 2024
TheraEx Therapy is seeking a travel Physical Therapist for a travel job in Pleasanton, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/08/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel SNF New Grad...
Fusion Medical Staffing Therapy
United States - CA - CA - Palo Alto
June 30, 2024
Fusion Medical Staffing-Therapy is seeking a travel Physical Therapist for a travel job in Palo Alto, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/29/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel...
United States - CA - CA - Sacramento
June 30, 2024
Vivian is looking for Travel Occupational Therapist Therapys in Sacramento, California paying up to $2,612/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile -...
United States - CA - CA - Morgan Hill
June 30, 2024
SkyBridge Healthcare Therapy is seeking a travel Outpatient Physical Therapist for a travel job in Morgan Hill, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/22/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:...
United States - CA - CA - Sonora
June 30, 2024
Stability Direct is seeking a CT Technologist for a job in Sonora, California. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: Ongoing • 40 hours per week • Shift: 8 hours • Employment Type: Staff Stability Direct is pleased to...
Summit Medical Staffing Nursing
United States - CA - CA - Salinas
June 30, 2024
Summit Medical Staffing Nursing is seeking a travel nurse RN Pediatrics for a travel nursing job in Salinas, California. & Requirements • Specialty: Pediatrics • Discipline: RN • Start Date: 07/15/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Call...
United States - CA - CA - Fort Bragg
June 30, 2024
Secure Nursing Service LLC is seeking a travel Radiology Technologist for a travel job in Fort Bragg, California. & Requirements • Specialty: Radiology Technologist • Discipline: Allied Health Professional • Start Date: 07/15/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days •...
United States - CA - CA - Antioch
June 30, 2024
Vivian is looking for Travel ED - Emergency Department RNs in Antioch, California paying up to $2,861/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build...
MedPro Healthcare Allied Staffing
United States - CA - CA - Turlock
June 30, 2024
MedPro Healthcare Allied Staffing is seeking a travel Occupational Therapist for a travel job in Turlock, California. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: 07/08/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:...
United States - CA - CA - SAN LEANDRO
June 30, 2024
AMN Healthcare Allied is seeking a travel Physical Therapist for a travel job in SAN LEANDRO, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment Type: Travel & Requirements • Physical Therapist -...
United States - CA - CA - BAKERSFIELD
June 30, 2024
AMN Healthcare Allied is seeking a travel Occupational Therapist for a travel job in BAKERSFIELD, California. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: 07/15/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel &...
United States - CA - CA - Greenbrae
June 30, 2024
Aequor Allied is seeking a travel Speech Language Pathologist for a travel job in Greenbrae, California. & Requirements • Specialty: Speech Language Pathologist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment Type: Travel Therapy Staff...
United States - CA - CA - PALO ALTO
June 30, 2024
AMN Healthcare Allied is seeking a travel MRI Technologist for a travel job in PALO ALTO, California. & Requirements • Specialty: MRI Technologist • Discipline: Allied Health Professional • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days, evenings • Employment...
United States - CA - CA - Los Gatos
June 30, 2024
Centra Healthcare Allied is seeking a travel Physical Therapy Assistant for a travel job in Los Gatos, California. & Requirements • Specialty: Physical Therapy Assistant • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment Type: Travel A...
United States - CA - CA - San Jose
June 30, 2024
TotalMed Allied is seeking a travel Occupational Therapist for a travel job in San Jose, California. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel We are seeking a...
United States - CA - CA - Mountain View
June 30, 2024
Skyline Med Staff Allied is seeking a travel Physical Therapist for a travel job in Mountain View, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Skyline Med...
United States - CA - CA - Hayward
June 30, 2024
Centra Healthcare Allied is seeking a travel Occupational Therapist for a travel job in Hayward, California. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Centra...
United States - CA - CA - San Jose
June 30, 2024
TheraEx Therapy is seeking a travel Certified Occupational Therapy Assistant for a travel job in San Jose, California. & Requirements • Specialty: Certified Occupational Therapy Assistant • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days •...
United States - CA - CA - Walnut Creek
June 30, 2024
Vivian is looking for Travel Speech Language Pathologist Therapys in Walnut Creek, California paying up to $2,561/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a...