House Manager Holloway

Description:

Bayview Hunters Point Foundation

Who We Are:

Bayview Hunters Point Foundation has been at the heart of social justice for over 50 years, providing support services for predominantly low-income people of color in the Bayview and throughout San Francisco.

Our mission is to build a community that is empowered, clean, safe and healthy. We are focused on multidisciplinary, community-informed support for our clients, addressing the root causes of unemployment and homelessness, and advocating for the basic human rights of food, health, economic and housing security.

Today, BVHPF's nearly 200 employees serve over 5,000 disadvantaged clients each year. Our programs include:

Mental health counseling for youth and adults

School-based mental health services

Substance abuse counseling and methadone treatment

Family transitional and supportive housing

Rapid rehousing and flex pool housing programs

Case management services at several homeless and housing programs

Bayview SAFE Navigation Center

These programs are funded through nearly 20 contracts with the City & County of San Francisco, and are monitored and regulated by several authorities, including CCSF and the State and Federal government.?

Position Overview:

The House Manager for the Holloway Program plays a crucial role in maintaining a safe, supportive, and well-organized environment for shelter residents. This position involves overseeing daily operations, ensuring adherence to shelter policies, and providing support to residents and staff.

Duties & Responsibilities:

Daily Operations:

• Oversee the day-to-day operations of the shelter.
• Ensure cleanliness and maintenance of the facility.
• Monitor security systems and ensure the safety of residents and staff.
• Manage inventory and supplies, ensuring that essential items are always available.
• Overseeing & monitoring all floors for safety, order and in compliance with the program rules.
• Check the interior (client living quarters, bathrooms, and community rooms) and exterior.
• Inspecting the house to maintain security and program compliance.
• Practice cultural competency and de-escalation in a professional and safe manner.
• Assisting with fostering and encouraging a comfortable homelike environment.
• Ensure that the daily shifts have coverage.
• Maintain and oversee program documents, and supports the Program Director when necessary.
• Document all interactions with residents.

Resident Support:

• Assist residents with their needs, including intake and orientation for new arrivals.
• Provide crisis intervention and conflict resolution as needed.
• Coordinate with case managers and other staff to support residents' individualized plans.
• Facilitate access to community resources and services.

Staff Supervision:

• Supervise and support shelter staff and volunteers.
• Schedule staff shifts and ensure adequate coverage.
• Conduct regular staff meetings and training sessions.
• Provide performance feedback and support professional development.
• Facilitate civil relationships between residents.
• Intervene in crises.
• Implementing the training of residents on program policies, protocols and procedures.

Policy and Procedure Compliance:

• Ensure adherence to shelter policies, procedures, and protocols.
• Maintain accurate records and documentation.
• Assist with the development and implementation of new policies and procedures.
• Ensure compliance with health, safety, and regulatory requirements.
• Notify the Homeless Prenatal Program and Human Services Agency of continuing family needs and concerns.
• Follow ethics policy regarding professional relationships with residents.
• Notify the Director of rule violations and any other immediate concerns.
• Maintain the safety of the house by ensuring all security protocols are followed.

Administrative Duties:

• Handle administrative tasks such as report writing, budgeting, and correspondence.
• Maintain resident records and confidentiality.
• Collaborate with the Shelter Director on strategic planning and program development.
• Encouraging residents to engage in healthy lifestyle changes and maintain substance abstinence.
• Answer phones, take messages, attend to requests for information.
• Completing and submitting maintenance requests to the Director of the program.
• Responding to all residents' requests and questions in a professional and courteous manner.
• Immediately report any problems to the Program Director in accordance with policies and procedures.
• Attend and participate in all staff meetings & training as required.
• Maintain shift reports in the google documents according to the procedure.
• Performing all duties within the parameters of the BVHF Policy and Procedure Manual as well as all Standards of Care policies.
• Helping orient all residents to program rules and responsibilities of each stage of the program.
• Maintain a clean and healthy environment for residents including the stripping of beds, clearing of the closet and sleeping areas upon discharge.
• Honoring and abiding by HSA, HHP & BVHPF rules of confidentiality.
• Attend staff meetings and trainings as needed.
• Performing all other duties as assigned and required.

Preferred Qualifications:

Associates or Bachelors Degree in Social Work or related fields.

Experience working with families and children a plus.

A minimum of one year of experience working in a behavioral healthcare environment.

Must have working knowledge of Housing First Philosophy.

Familiarity with trauma informed care and behavioral health helpful.

Understanding of Child welfare & Family Supportive Concepts

Must be a self-starter with excellent follow-through skills

Proficient in Microsoft Office (Teams, Word, Excel, and Outlook).

Familiar with Calworks, SSI, CPS and permanent houses and community resources.

Current CPR and First Aid certification

Familiarity with trauma informed care and behavioral health helpful.

Physical & Additional Requirements:

Regular and reliable job attendance.

Effective verbal and written communication skills.

Proficient computer skills, knowledge of Avatar, internet browsers, etc.

Exhibit respect and understanding of others to maintain professional relationships.

Independent judgement in evaluation options to make sound decisions.

Ability to work effectively in an office environment surrounded by moderate noise and distractions.

Frequently required to sit; occasionally walk and stand; travel from the building to other sites.

Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

The employee must be able to meet dea.