Why USAA? Summary Let s do something that really matters.
We have an important mission:
serving the members of the military community and their families.
It s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way.
To do it right, we need the right people.
We re looking for those who share our values of honesty, integrity, loyalty and service.
Because what we do is just as important as how we do it.
Come be a part of what makes us so special It is all about learning and growing.
Our Claims Customer Service role may be a new career for you.
There s a lot to learn, but the journey is mapped out and USAA is willing to invest in you Our comprehensive, fully paid three-month training program to become a Claims Contact Center Representative includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently.
We also pay for all licensing costs Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
After six months in-office, you ll have the opportunity to work in a hybrid model where you can work from home 2 days a week.
The actual onsite days will be determined between each employee and their manager.
The Opportunity We are currently seeking dedicated professionals to work in our Tampa office for future claims customer service opportunities in 2024 .
Work schedules will vary and will include evenings and weekends ending as late as 10PM local time.
Regularly scheduled shift hours that fall between 6 p.m.
and 7 a.m.
during the week, or between 6 p.m.
Friday and 7 a.m.
Monday are eligible for shift premium pay of 15%.
We have new training classes starting every month.
Military veterans and spouses are highly encouraged to apply.
As a Claims Contact Center representative, your role is to serve as the first point of contact for Property First Notice of Loss (FNOL) claims.
You will focus on creating thorough loss reports, verifying coverage, and setting up appropriate services to proactively move claims forward to the furthest point in the process.
This will also include responding to status inquiries from various parties.
In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.
What you'll do:
Operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction across multiple channels.
Create loss reports and verify coverage as appropriate and initiate the most effective method of damage assessment to assign for file handling.
Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.
Apply strong time and call management skills in assisting members with insurance needs.
Support workload surges and catastrophe operations during designated catastrophic events.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or GED Ability to provide exceptional customer service for our members by communicating clearly and professionally Ability to prioritize and multi-task while navigating through multiple business applications in a fast-paced team environment Successful completion of a job-related assessment is required What sets you apart:
US military experience through military service or a military spouse/domestic partner Bachelor s degree The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
You are paid within the salary range based on your experience and market data of the position.
The actual salary for this role may vary by location.
The salary range for this position is:
$43,750 - $44,750 .
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled.
Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
United States - AZ - AZ - Scottsdale
June 28, 2024
COMPANY OVERVIEW: • Become a Key Player in PORTER's Success Across Scottsdale & Sedona At Porter, we value the people who deliver our services as much as we value the services themselves. We understand that clear, professional communication is the cornerstone of our success, ensuring that every team...
United States - AZ - AZ - Catalina
July 1, 2024
TravelNurseSource is working with AHS NurseStat to find a qualified ICU/Critical Care RN in Tucson, Arizona, 85738! • Pay Information • $1,641 per week • About The Position • NurseStat is looking for a Long Term (Travel) Intensive Care Unit - CVICU RN in Tucson, AZ. • This is a 13 week assignment...
United States - AZ - AZ - Sun City West
July 1, 2024
Aureus Medical Group - Nursing is seeking a travel nurse RN Telemetry for a travel nursing job in Sun City West, Arizona. & Requirements • Specialty: Telemetry • Discipline: RN • Start Date: ASAP • Duration: 15 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Estimated...
United States - AZ - AZ - Phoenix
July 1, 2024
&Requirements • Gastroenterology Physician • StartDate: 8/1/2024 Pay Rate: $359.97 - $359.95 • This facility is seeking a Gastroenterology Physician for locum tenens support as they look to fill a current need. Details and requirements for this opportunity: • Schedule: Monday - Friday | 8:00am -...
United States - AZ - AZ - Gilbert
July 1, 2024
U.S. Xpress is Now Hiring Solo CDL-A Drivers! Competitive Pay - Full Benefits - Tuition Reimbursement Available Freedom from driver managers breathing down your neck. Freedom from runs that don t add up. Freedom from worrying about getting miles, or home on time. At U.S. Xpress, you ll earn TOP...
United States - AZ - AZ - Phoenix
June 27, 2024
Physician Assistant physician employment in Arizona : • Enterprise Medical Recruiting is assisting a well-established practice with a 15-year history in hiring a Physician Assistant specializing in Pain Management or Orthopedic Surgery. The practice trains 2 to 4 fellows annually and is known for...
United States - AZ - AZ - Tempe
July 1, 2024
U.S. Xpress is Now Hiring Solo CDL-A Drivers! Competitive Pay - Full Benefits - Tuition Reimbursement Available Freedom from driver managers breathing down your neck. Freedom from runs that don t add up. Freedom from worrying about getting miles, or home on time. At U.S. Xpress, you ll earn TOP...
United States - AZ - AZ - Sedona
June 28, 2024
COMPANY OVERVIEW: Why Stay Porter is such a great place to work: At Stay Porter, we prioritize healthy and professional communication, ensuring that all employees are given the opportunity to communicate with each other, so information is shared efficiently. We strive to make sure everyone on our...
United States - AZ - AZ - Flagstaff
July 1, 2024
Denny's - 2122 S Milton Rd [Kitchen Staff / Grill Cook / Line Cook] As a Cook at Denny's, you'll: • Prepare food to set recipes following brand standards for proper food temperature and present it on a great looking plate; Maintain a clean and sanitary work environment; Honor guest requests for...
United States - AZ - AZ - Casa Grande
July 1, 2024
U.S. Xpress is Now Hiring Solo CDL-A Drivers! Competitive Pay - Full Benefits - Tuition Reimbursement Available Freedom from driver managers breathing down your neck. Freedom from runs that don t add up. Freedom from worrying about getting miles, or home on time. At U.S. Xpress, you ll earn TOP...
United States - AZ - AZ - Tempe
July 1, 2024
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Sales Representative - Outbound B2B working in our site in Tempe, AZ, you'll be a part of bringing humanity to business. #experienceTTEC. • Our employees have spoken. Our purpose, team, and...
United States - AZ - AZ - Glendale
July 1, 2024
Vector Marketing is running virtual interviews for sales rep positions, start work within the week! Basic responsibilities include working with customers, explaining our American made products, and placing any orders. • There is a great starting base pay (paid weekly) that isn t based on sales...
Mecklenburg Transportation LLC
United States - AZ - AZ - Queen Creek
June 27, 2024
CDL A OTR Flatbed Driver - Mecklenberg Transportation LLC Up to $100KPer Year for OTR! Home on Weekends! All Miles Paid! Must Have 2+ Years CDL A Experience! Must Have 2+ Years of Flatbed Experience! What We Offer: • No Touch Freight • Sign On Bonus • $75,000 - $100,000 Per Year • Most OTR drivers...
United States - AZ - AZ - Mesa
July 1, 2024
U.S. Xpress is Now Hiring Solo CDL-A Drivers! Competitive Pay - Full Benefits - Tuition Reimbursement Available Freedom from driver managers breathing down your neck. Freedom from runs that don t add up. Freedom from worrying about getting miles, or home on time. At U.S. Xpress, you ll earn TOP...
United States - AZ - AZ - Tucson
July 1, 2024
U.S. Xpress is Now Hiring Solo CDL-A Drivers! Competitive Pay - Full Benefits - Tuition Reimbursement Available Freedom from driver managers breathing down your neck. Freedom from runs that don t add up. Freedom from worrying about getting miles, or home on time. At U.S. Xpress, you ll earn TOP...
United States - AZ - AZ - Tempe
July 1, 2024
Supervisor Title: PEO Garnishment Supervisor • FLSA Status: Non-Exempt • GENERAL PURPOSE • Responsible for the processing and payment of worksite employees' withholding orders (garnishment orders and writs). Responds to and resolves client and worksite employee withholding order questions and...
United States - AZ - AZ - Tucson
July 1, 2024
OneStaff Medical is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Tucson, Arizona. & Requirements • Specialty: PCU - Progressive Care Unit • Discipline: RN • Start Date: 08/12/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment...
United States - AZ - AZ - Phoenix
June 30, 2024
Description: • Route Manager Commercial Pest Control TechnicianSprague Route Managers love their jobs. • You should too.Every day brings new opportunities to solve problems, meet new people, work outside, and take pride in a job well-done. • You aren't just managing pest problems,...
United States - AZ - AZ - Peoria
June 28, 2024
Looking to kickstart your career? At our KBP Inspired franchise location, we re on the lookout for individuals like you to become part of our Arby s team. If you re motivated, a team player, and excited about crafting exceptional experiences for our guests, we d love to have you! Discover the...
United States - AZ - AZ - Queen Creek
July 1, 2024
U.S. Xpress is Now Hiring Solo CDL-A Drivers! Competitive Pay - Full Benefits - Tuition Reimbursement Available Freedom from driver managers breathing down your neck. Freedom from runs that don t add up. Freedom from worrying about getting miles, or home on time. At U.S. Xpress, you ll earn TOP...
United States - AZ - AZ - Glendale
July 1, 2024
U.S. Xpress is Now Hiring Solo CDL-A Drivers! Competitive Pay - Full Benefits - Tuition Reimbursement Available Freedom from driver managers breathing down your neck. Freedom from runs that don t add up. Freedom from worrying about getting miles, or home on time. At U.S. Xpress, you ll earn TOP...
United States - AZ - AZ - Phoenix
June 27, 2024
Nurse Practitioner physician employment in Arizona : • Enterprise Medical Recruiting is assisting a well-established practice with a 15-year history in hiring a Nurse Practitioner specializing in Pain Management or Orthopedic Surgery. The practice trains 2 to 4 fellows annually and is known for its...
United States - AZ - AZ - Phoenix
July 1, 2024
U.S. Xpress is Now Hiring Solo CDL-A Drivers! Competitive Pay - Full Benefits - Tuition Reimbursement Available Freedom from driver managers breathing down your neck. Freedom from runs that don t add up. Freedom from worrying about getting miles, or home on time. At U.S. Xpress, you ll earn TOP...
United States - AZ - AZ - Cibecue
July 1, 2024
TravelNurseSource is working with AHS NurseStat to find a qualified Med/Surg RN in Show Low, Arizona, 85911! • Pay Information • $1,959 per week • About The Position • NurseStat is looking for a Long Term (Travel) Med - Surg RN in Show Low, AZ. • This is a 13 week assignment scheduled to start on...
United States - AZ - AZ - Tucson
July 1, 2024
Up to $15,000 Bonus Based on Eligibility Welcome to Carondelet Health Network, where making a real difference in people's lives is at the heart of everything we do. Beyond just medical treatments, we believe in the power of genuine connections and heartfelt compassion. It's what sets us apart and...
United States - AZ - AZ - Yuma
June 29, 2024
TravelNurseSource is working with TRS Healthcare to find a qualified Stepdown RN in Yuma, Arizona, 85364! • Pay Information • $2,278 per week • About The Position Registered Nurse - Stepdown TRS Healthcare is seeking a Registered Nurse who is licensed to work in AZ, and has Stepdown experience. The...
Mecklenburg Transportation LLC
United States - AZ - AZ - Casa Grande
June 27, 2024
CDL A OTR Flatbed Driver - Mecklenberg Transportation LLC Up to $100KPer Year for OTR! Home on Weekends! All Miles Paid! Must Have 2+ Years CDL A Experience! Must Have 2+ Years of Flatbed Experience! What We Offer: • No Touch Freight • Sign On Bonus • $75,000 - $100,000 Per Year • Most OTR drivers...