Client Care Coordinators (CCCs) manage the care for clients of Home Instead (HISC) by coordinating scheduling, communicating between family, client, and Caregiver, and supporting and providing results for any concerns that may arise during the course of care.
CCCs are expected to adhere to all guidelines and assigned duties in this document unless otherwise directed by the immediate supervisor or owner.
Quality Care performance reviews will be done accordingly and will reflect every day attendance and performance aspects, including the guidelines contained in this document.
If you are unclear on any certain area, notify your supervisor immediately to receive clarification.
Scheduled daily work hours:
Client Care Coordinators are scheduled to be at the office by 7:
30am and will end at 5:
00 pm.
In the event that there is a staffing need late in the day or right at 5pm, QC Department will remain at the office and complete any tasks necessary.
All team members are required to adhere to this schedule unless otherwise approved by the immediate supervisor or owner, such as for intros, Care Consultations or other emergencies.
All office personnel are required to clock in and out for arrival and departure of shift, as well as for their lunch break.
Each department member is allowed a one hour lunch break and the times will be coordinated between department members.
Daily Responsibilities
Other
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