Quality Manager

The Quality Manager is responsible to ensure that Company's products and servicesmeet all necessary requirements and built with compliance to legal standards andmeets customer expectations thorough through the observation process before theyreach to the potential and existing clients.The goal is to help preserve the Company's reputation by ensuring that all productsand services are capable to drive sustainable growth.Responsibilities:
1.
Strategic Leadership:
• Develop and execute strategic plans for Quality Assurance aligned withthe international accepted criteria and the SOP (Standards OperationsProcedures), in line with the Company's overall objectives.• Establish standardized procedures for each stage of progress andcreate checklists and key performance indicators (KPIs) for them.2.
Operational Management:
• Understand customer needs and requirements to develop effectivequality control processes.• Devise and review specifications for products or processes.• Ensure adherence to health and safety guidelines as well as legalobligations.• Supervise Quality Controllers, technicians and other staff and provideguidance and feedback.• Oversee all product development procedures to identify deviations fromquality standards.• Inspect final output and compare properties to requirements.• Approve the right products or reject defectives.• Keep accurate documentation and perform statistical analysis.• Submit detailed reports to appropriate executives.• Be on the lookout for opportunities for improvement and develop newefficient procedures.3.
Team Management:
• Recruit, train, and mentor Supervisors, Receptionists, and other staffmembers.• Provide guidance and support to Quality Controllers and relatedtechnicians in achieving their targets and managing their teamseffectively.• Foster a positive and collaborative work environment across operation.4.
Customer Relations:
• Maintain a customer-focused approach, ensuring that high-qualityservice is consistently delivered across all branches.• Address customer feedback, concerns, and complaints in a timely andsatisfactory manner aligned with Customer Services Dep.5.
Communication and Reporting:
• Communicate regularly with CEO & GM, align with COO and Operationmanager, providing updates on QA performance, challenges, andopportunities.• Prepare and present reports, analyses, and recommendations tosupport decision-making.• Providing weekly and monthly reports on QA's performance, and anyother reports relevant to the daily tasks.6.
Compliance and Risk Management:
• Ensure that all operation departments are all adhere to legal andregulatory requirements.Mitigate risks by implementing appropriate controls and processes.SkillsBachelor's degree in Business Administration, or a related field.Minimum of 8 years of experience in Quality Manager.Excellent communication and interpersonal skills.Ability to build and maintain relationships with key decision-makers.Highly motivated and results-oriented.Ability to work independently and as part of a team.Proficient in Microsoft Office suite and marketing tools.Excellent problem-solving and decision-making abilities.
•