Your responsibilities You will manage global projects with system reference (e.g.
Introduction of contact response system).Your responsibilities include the preparation of decision documents, project control, progress documentation and communication of project status reports.You will independantly plan your resources and create an international oversight of used systems along our process landscape.You will coordinate the CCM-involvement of international system implementation (ramp-down/ ramp-up) and monitor the CCM system performance and escalate incidents/CCM requirements to the IT-department.You help to ensure that our major international system-related CCM projects are being implemented on time and within budget, while the stakeholders feel well taken care of.CCM is transitioning to an international line organization.
You will work in an international project setting with colleagues from France, Germany, Italy and Poland.If you like flat hierarchies and an international environment, you've come to the right place.
We are in the middle of a transformation process that you can help shape.
Our requirements You have successfully completed a study or an apprenticeship with a commercial focus.You are experienced to work in an international project environment and to manage major projects.Your technical/analytical understanding of the customer service systems and your knowledge of customer service processes is an advantage.You have a minimum B2-level English proficiency,An entrepreneurial mindset, holistic thinking, and experience in various project management methodologies (e.g., lean, scrum, waterfall, project scorecard, project plan).You can make decisions based on business cases.You are well experienced and enjoy working in an intercultural team setup.You thrive to work in a high-paced, sometimes stressful, and changing environment.And you have a strong customer focus.
What we offer Work in an international company.Sports card at an attractive price.Life insurance on preferential conditions.
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