Dispatcher

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

We are needing a Dispatcher to join our Hamilton team!

At Wormald, we have a strong, stable and supportive team culture, and we're passionate about what we do - Fire Protection!

We are the leading fire protection specialists in New Zealand, we have been protecting people and property here for over 130 years and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.

What we offer:

• Competitive hourly rate and company benefits!

• Excellent team culture

• Ongoing training and opportunities for professional development and upskilling

What you will do:

• Dispatch of technicians to attend breakfix and preventative maintenance customer service requirements

How you will do it:

• Ensure that customers receive service in a timely manner, within their expectations and within contractual obligations (e.g. SLA)

• Ensure Technicians' productivity is maintained at a high level i.e. jobs are promptly assigned and scheduling anomalies are promptly addressed

What we look for?

• Minimum 5 years of experience in building or building related industries

• Thorough understanding of the Fire business and in particular the challenges of Technicians in the field

• Prior knowledge of Dispatching and Pronto preferred

• Proven ability to effectively manage planned/unplanned workloads

• Proven ability to identify and resolve customer needs in a timely manner

• Problem solving and analytical skills

Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process.

If this is the right opportunity for you - Apply Now! To know more about the role, please email Janis - ***

#LI-JS4