2nd Line Engineer
Location : Southampton Salary : £30,000 + Car
My client is a fast-growing technology company providing high quality business solutions tailored to individual customer requirements. They are looking for an experienced Second Line Engineer to provide exceptional technical support to our expanding customer base in line with an exciting new business venture.
As a second line engineer you will be required to provide the following:
Provide onsite technical support, resolving issues in a competent manner whilst communicating with internal and external stakeholders
Provide technical expertise to our customer base and resolve issues up to a second line level on a multitude of technologies ranging from Microsoft through to VoIP deployments.
Provide regular feedback to drive technical and process improvements
Assist with project work ranging from server installation and configuration to network installation and configuration.
Maintain a high standard of documentation, creating training material for first line support.
Responsible for creating documentation of any issues that is escalated to a senior level ensuring a repeat escalation is not required.
Required Skills & Experience:
Microsoft Office 365 Administration
Windows Server 2016-2022 Administration
Azure
Microsoft SQL Server Administration
Active Directory
SharePoint Administration
Management and maintenance of our Anti-Virus environment
Vulnerability Management and resolution
Backup and recovery including DRaaS, EDR,MDR
General desktop, networking and peripheral technologies
Extensive end user device hardware & printer support experience
Microsoft Windows 10 and 11 Operating System skills and experience
Good understanding of VoIP, SIP trunks and general digital telephony
Strong understanding of firewalls and networks, Ubiquity experience advantageous.
Prior experience working in a fast paced environment in a similar role
Excellent Communication and documentation skills
The ability to work well as part of a team and individually
Good decision-making skills and display the willingness to make decisions, exhibit sound and accurate judgement and include appropriate people in the decision making process
ITIL Awareness
Whats in it for you:
£30,000
Company Car
23 days holiday rising to 28, plus bank holidays
Stakeholder Pension Scheme
Healthcare Cashplan
Voucher and discount hub
Cycle to work scheme
If you are interested in this role or would like to discuss this role in more detail, click apply and we will be in touch if your application is suitable. To see all open vacancies go to Current Vacancies - Pardoe Wray. If you havent been contacted within 7 days, please consider your application unsuccessful.
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