Join Our Team as an Area Support Centre Manager!
You'll manage, develop and mentor the Funeral Service Operatives team so client expectations are exceeded by delivering the best end of life client experience throughout all support centres and back of house operations.
You will cover areas including Isle of Wight, Hinton, Poole & Wimborne, Frome, Gillingham, Shaftesbury & Warminster. Flexibility to cover across the wider area may be required for time to time.
As this is field based you are required to hold a full driving licence valid in the UK. A company car is provided as part of this role.
What we're looking for
Your day-to-day tasks will include:
● Embrace and support the delivery of the End-of-Life Services vision. Manage and deliver business objectives to ensure all funerals are delivered in a professional, caring, and empathetic manner in-line with procedures
● Support the Funeral Operations & Logistics Manager to develop and evolve the support centre operation and funeral delivery proposition and deliver the changes required professionally and positively
● Assist and ensure timely investigation of complaints. Report findings as necessary in line with complaints policy and procedure
● Embrace and endorse the bereavement and aftercare service for individuals, groups and colleagues
● Manage, coach, and develop Funeral Assistants and Area Support and Logistics Specialist
● Manage all elements of team performance including regular reviews, recruitment, underperformance, sickness, and absence.
● Ensure standards and behaviours are continuously demonstrated whilst adhering to best practice through a culture of teamwork, accountability, and ownership, personally and across the team
● Highlight gaps or areas for improvement in colleague recruitment, retention, performance management, health, wellbeing and learning & development for discussion and review
● Deliver key financial KPIs and other financial targets on budget
● Support the delivery of the End-of-Life Services Southern Co-op business plan and service proposition ensuring commercial sensitivity
● Robustly manage personnel budget and other P&L costs, authorisation of overtime, colleague rotas, and processing of payroll
● Ensure compliance is proactively implemented across all policies and regulation
● Ensure the security of our premises, vehicles and company equipment
● Endorse and implement the key associated aspects of risk management
● Implement and deliver the society's community engagement business plan ensuring active individual and team involvement by promoting the End-of-Life Services Southern Co-op brand proactively and positively
● Liaise with external agencies and participate in business and professional networking opportunities to promote the activities and services of End-of-Life Services Southern Co-op
Key skills required
● Strong logistical management in an operational environment with commercial and financial awareness
● Knowledge or experience of a funeral operational environment
● Experienced in developing, coaching and managing a team through excellent people management and leadership skills.
● An excellent communicator with the confidence to build strong relationships with multiple stakeholders at all levels.
● Excellent planning and organisational skills ensuring attention to detail at all times and display the ability to be flexible and adaptable.
● Strong influencing, presentation and communication skills.
● Uses initiative in problem solving and decision making.
● Excellent time management and prioritisation skills
● IT literate and a competent user of MS Office
● Ability to successfully network internally and externally and engage the team to embrace and build on new and existing links within the community
Company Benefits
At Southern Co-op we offer a lot more than just a job. As we are completely owned by our 200,000+ members, we put people first. Become part of the family with Southern Co-op, who are proud to serve local communities and put people first.
We can offer you:
31 days of annual leave (incl bank holidays) increasing over time to a maximum of 36 days after 10 years' service.
20% discount in stores
Healthcare cash plan
Share incentive plan
NEST pension
Opportunities to develop your skills through apprenticeships and our own in-house training & development programme
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
INDELS.
United Kingdom - England - England - Verwood
June 30, 2024
We're looking for a Customer Service Assistant who can make a real difference in their local community. • Putting U in Southern Co-op. • Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we're known for. Our retail stores are more than...
United Kingdom - England - England - Christchurch
June 20, 2024
Join Our Team as an Area Support Centre Manager! • You'll manage, develop and mentor the Funeral Service Operatives team so client expectations are exceeded by delivering the best end of life client experience throughout all support centres and back of house operations. • You will cover...
United Kingdom - England - England - Ashford
June 27, 2024
Head Chef • Operations - Ashford • Contract: Full Time • Salary: £34,400 • Contracted Hours: 45 • We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the kaiten conveyor belt and colour-coded dishes...
United Kingdom - England - England - Arundel
June 30, 2024
Team Leader • Putting U in Southern Co-op • Southern Co-op is recruiting for a Team Leader to join our thriving retail store. Our stores are way more than somewhere to pick up the groceries - they're the heart of the town or village, the place to bump into friends, or even a vital service...
United Kingdom - England - England - Sandwich
July 3, 2024
Job Introduction Could you see yourself supporting us to live fulfilled lives? Do you enjoy going on day trips, cinema trips and coffee & cake afternoons? Would you be able to inject some liveliness into the boring tasks we need a little support with such as cleaning and cooking? Can you see...
United Kingdom - England - England - London
June 16, 2024
The Opportunity • Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. • CSL Vifor is looking for a Medical Lead Rare Disease reporting to the Head of Medical UK & Ireland. • The role • Represent...
United Kingdom - England - England - Lyndhurst
June 30, 2024
Team Leader • Putting U in Southern Co-op • Southern Co-op is recruiting for a Team Leader to join our thriving retail store. Our stores are way more than somewhere to pick up the groceries - they're the heart of the town or village, the place to bump into friends, or even a vital service...
United Kingdom - England - England - Eastergate
June 30, 2024
Team Leader • Putting U in Southern Co-op • Southern Co-op is recruiting for a Team Leader to join our thriving retail store. Our stores are way more than somewhere to pick up the groceries - they're the heart of the town or village, the place to bump into friends, or even a vital service...
United Kingdom - England - England - Hayling Island
June 30, 2024
At Southern Co-op we offer a lot more than just a job. As we are completely owned by our 200,000+ members, we put people first. Become part of the family with Southern Co-op, who are proud to serve local communities and put people first. • We have an exciting opportunity to join our Funeralcare...
United Kingdom - England - England - Crook
June 14, 2024
We're currently recruiting an ambitious Chef Manager to help us create exceptional food experiences for Chartwells on a part time basis, contracted to 25 hours per week. • As a Chef Manager, you will be responsible for creating an outstanding culinary experience. In return, you will have the...
United Kingdom - England - England - Longfield
April 12, 2024
Welcome to IFG, we are one of the fastest growing, education catering companies in the country and were recently awarded Education Caterer of the year at the Foodservice Catey Awards. • Were not going to bore you with a long list of empty adjectives, we want one simple thing: • awesome...
United Kingdom - England - England - Verwood
June 30, 2024
We're looking for a Customer Service Assistant who can make a real difference in their local community. • Putting U in Southern Co-op. • Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we're known for. Our retail stores are more than...
United Kingdom - England - England - Hayling Island
June 30, 2024
At Southern Co-op we offer a lot more than just a job. As we are completely owned by our 200,000+ members, we put people first. Become part of the family with Southern Co-op, who are proud to serve local communities and put people first. • We have an exciting opportunity to join our Funeralcare...
United Kingdom - England - England - Blandford Forum
June 30, 2024
We're looking for a Customer Service Assistant who can make a real difference in their local community • Putting U in Southern Co-op • Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we're known for. • Our retail stores are more than...
United Kingdom - England - England - Liverpool
July 3, 2024
Joiner An exceptional opportunity has arisen to join one of North West's leading housing associations. • Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . • As a...
United Kingdom - Scotland - Scotland - Dalkeith
June 15, 2024
£14.42 per hour • 0 hour contract • 8am to 4pm shifts • Compass exclusive offers on PerksAtWork • Access to a wide range of programs to train and develop you • Pension contribution • Free Parking on site • Working in unique location • We have an exciting...
United Kingdom - England - England - Manchester
June 28, 2024
We're seeking reliable, hard-working, and motivated Delivery Drivers to join one of our logistics service providers. This is a Delivery Driver role where you'll spend the majority of your day out on the road - so a passion for driving is a plus! Predefined routes and presorted packages are provided,...
United Kingdom - England - England - Verwood
June 30, 2024
We're looking for a Customer Service Assistant who can make a real difference in their local community. • Putting U in Southern Co-op. • Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we're known for. Our retail stores are more than...
United Kingdom - England - England - Salford
June 10, 2024
Join our team! • Are you a passionate Assistant Cook? Or someone looking to work school hours and make a difference? If so, we'd love you to join our fantastic Catering team at The Albion Academy! • This role sits within our Education division - catering for students. Dedicated to...
United Kingdom - london (uxbridge)
July 3, 2024
Options Autism are hiring a Maintenance Person in the Uxbridge Region! Role: Maintenance Person Salary:£11,960.00 per annum Hours: Permanent (20 hours per week) Location: Uxbridge, Middlesex How we reward you We want our occupants to have the best support possible, and therefore you'll receive an...
United Kingdom - England - England - Blandford Forum
June 30, 2024
We're looking for a Customer Service Assistant who can make a real difference in their local community • Putting U in Southern Co-op • Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we're known for. • Our retail stores are more than...
United Kingdom - Scotland - Scotland - Killin
April 25, 2024
Discover a rewarding career at Cera as a Care Assistant in Killin. This opportunity requires you to live locally, be a driver with a car and you must already be based in the UK with right to work status. These are mandatory requirements to apply. • Whether you've already worked in social care,...
United Kingdom - England - England - Bradford
June 6, 2024
*We're looking for a Senior Finance Manager - Financial • Accounts (Senior Qualified Accountant) • to join us in Bradford. • Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. • This is hybrid...
United Kingdom - England - England - Southampton
July 2, 2024
We're seeking reliable, hard-working, and motivated Delivery Drivers to join one of our logistics service providers. This is a Delivery Driver role where you'll spend the majority of your day out on the road - so a passion for driving is a plus! Predefined routes and presorted packages are provided,...
United Kingdom - England - England - Wareham
June 19, 2024
We have an exciting opportunity for an ambitious Commis Chef to help us create exceptional food experiences for Defence on a part time basis, contracted to 32.5 hours per week. • As a Commis Chef, you will be working in a passionate and hard-working team to create an outstanding culinary...
United Kingdom - England - England - Soberton
June 30, 2024
Team Leader • Putting U in Southern Co-op • Southern Co-op is recruiting for a Team Leader to join our thriving retail store. Our stores are way more than somewhere to pick up the groceries - they're the heart of the town or village, the place to bump into friends, or even a vital service...
United Kingdom - England - England - Waterloo
June 20, 2024
Team Leader • Putting U in Southern Co-op • Southern Co-op is recruiting for a Team Leader to join our thriving retail store. Our stores are way more than somewhere to pick up the groceries - they're the heart of the town or village, the place to bump into friends, or even a vital service...