If you cananticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you.
Your responsibilities and impact as a Customer Service Team Lead will be:
Leading and motivatinga team of customer service representatives to achieve performance targets and deliver outstanding service.
Providingguidance, coaching, and mentorship to team members to enhance their skills and professional development.
Overseeing and maintain high standards of customer service by monitoring interactions, ensuring prompt issue resolution, and identifying areas for improvement
Collaboratingwith cross-functional teams to identify and implement process improvements to enhance the overall customer experience
Analyzingcustomer feedback and data to make informed recommendations for service enhancements
Facilitatingtraining sessions for new hires and ongoing skill development for existing team members
Keeping the team updated on product knowledge, company policies, and industry trends
Generate and analyze reports on key performance indicators (KPIs) to assess team performance and identify areas for improvement.
Provide regular updates to management on team achievements, challenges, and goals
Skills, qualifications and interests you need to succeed in this role:
Native level of Dutchand very fluent level of English
Bachelor's degree in Business, Management, or a related field (or equivalent work experience)
Proven experience in a customer service role with at least 2 years in a leadership or supervisory position
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-centric mindset
Ability to thrive in a fast-paced environment and adapt to changing priorities
Proficient in using customer service software and tools
What's in it for you?
International work environment
Permanent contract
Rotative shift schedule
Professional development opportunities
Is this project not the best fit for you? Feel free to check our other opportunities in the Sales Management field in Spain or send us your CV to be considered for other projects or future opportunities.
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