Service Desk Technician

Adevinta 2021
ES - Barcelona
June 17, 2024

We're seeking an experienced IT Service Desk Technician to join our newly created, growing team.
You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services department.
This role is ideal for an IT professional looking to take the next step in her career because you will provide high-quality support to our internal users, using your expertise to deliver efficiency, customer satisfaction and IT excellence.
This is an on site job with flexible hours.
Business travel to one of our smaller offices may be expected every other month.
What you'll do:
Be a point of escalation for complex IT issues, providing first and second-line support, e.g., Resolve complex user issues related to hardware, software, network connectivity, mobile phones or peripherals.
Identify root causes of recurring issues and propose solutions for process improvement.
Implement and refine triage processes to streamline incident management and improve resource allocation.
Collaborate with different teams across all Adevinta Hubs to enhance end-user computing service delivery processes.
Participate or take a role in global and local IT projects to improve our customer experience and automate recurring task Mentor junior team members, sharing knowledge and best practices to facilitate their professional development.
Who you are:
Bachelor's degree in Computer Science or related field.
3+ years experience in technical support or IT service desk, focusing on incident resolution and request fulfilment.
Strong Experience in providing outstanding customer service and problem-solving skills.
Expertise in Apple and Windows operating systems and hardware, IT infrastructure including video conferencing, printers, networking.
Experience with ITIL, incident management and request fulfilment.
Commitment to staying updated on emerging technologies.
Excellent English skills, spoken and written.
Local language fluency required.
Additional informationLife at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:
An attractive Base Salary.Participation in our Short Term Incentive plan (annual bonus).Employee Stock Purchase Program with a match from Adevinta.Work From Anywhere:
Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon - well why not! just make sure you have internet connection!A 24/7 Employee Assistance Program for you and your family, because we care.Win together, lose together is one of our key behaviours.
At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow.On top of these, we also provide a range of locally relevant benefits.
Wanna know more? Apply and ask our recruiters! Company descriptionWe're Adevinta, a global leader in digital marketplaces.
Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month.We're all about matchmaking, and our sites help people find whatever they're looking for in their local communities - whether it's a car, an apartment, a sofa or a new job.
Every connection made or item found makes a difference by creating a world where people share more and waste less.Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin.
Their goal is to develop common global products and innovation platforms which all of our brands can use.
This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.Adevinta is an equal opportunity employer and we value diversity.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.If you feel like you don't meet all of the requirements for this role but are interested, please consider applying anyway.
Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don't meet 100% of the job requirements.
We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.Interested? Apply nowOur team will reach out to you within 2 weeks.
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Read the full job description and apply online on the recuiter's web-site

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