German speaking Supervisor

Talingual
ES - barcelona
June 25, 2024

The Company

Our client is a multinational business process outsourcing and consultancy company with over 100000 employees in 50+ countries serving over 1300 brands.
With a blend of online and digital technology, this firm uses the skills of their people to create loyalty building customer and client relationships worldwide.
For their office in Barcelona we are now looking for a German speaking Supervisor.

The Role

As a supervisor you will liaise with the external client as well as with the internal operational team.
Your task is to create a stimulating work environment to continually increase the improvement and results of your team.
You will work closely with your team to improve individual and department KPI performance.
It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets.
Coaching, training and motivating your team will be a big part of your job.

Responsibilities

Empower team performance to meet sales objectives
Motivate and coach your team
Control and drive KPIs
Reporting to the management and weekly review calls with managers
Organize regular meetings to give feedback on team performance, upcoming changes
Maintain contact with the customer regarding cases
Call Monitoring/ call coaching

Requirements

Fluent English and German
Results and success orientated
Previous management experience in a call centre
Ability to handle high volumes of work under pressure
Excellent problem solving and decision-making capabilities

About Talingual

As a job-seeker you can benefit from Talingual's extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker.
We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations.
We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice.
You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way.
See more at talingual.com

About Company

Talingual is a specialist multilingual recruitment agency.
We find language talent for our clients across Europe, the Middle East, Africa and Asia.
We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.

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Read the full job description and apply online on the recuiter's web-site

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