Service Operations Manager

Ensure implementation of and adherence to strategies, policies, processes, and methods for service operations activities (technically and/or commercially), for assigned organizational unit.

How You'll Make an Impact

• Implements defined superior policies and guidelines, and defines and ensures implementation of function specific processes, procedures, methods and/or tools.
• Ensures the delivery of services on an operational level with respect to process adherence, service quality, and profitability.
• Implements workforce development measures.
• Acts a primary escalation contact to customers and resolves issues with external and internal stakeholders.
• Supervises/conducts the negotiation of and adherence to Service Level Agreements.
• Supports in developing service leads.
• Ensures obeying regional laws and regulations.
• Manages organization unit(s) assigned, and leads and/or coordinates dedicated staff

What You Bring

• A passion for renewable energy and a sense for the importance to lead the change.
• Relevant experience from the wind industry is preferred.
• To be able to communicate in a clear and concise manner passing on knowledge to site personnel with varied competency.
• Broad understanding of wind turbine technologies
• Understanding of turbine interface tools used locally within the turbine or remotely.
• Advanced IT skills including all aspects of MS Office.
• Ability to understand and contribute to departmental processes and procedures.
• Have a flexible and enthusiastic approach to the role -working away from home and unsociable hours when required.
• Ability to prioritize tasks and work well under pressure.
• Must be legally able to work in Canada, and presently reside in Canada.
  Also, travel to customer sites within and outside Canada is a requirement of the job.
  Must be eligible to hold a valid Passport and Driver's License

About the Team

The candidate will work together with a multi-disciplinary group to ensure top performance of three 3.0MW Direct Drive platform Wind Farms, located in both Ontario and Quebec.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company.
We meet the growing energy demand across 90+ countries while ensuring our climate is protected.
With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible.
We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Lucky for us, we are not all the same.
Through diversity we generate power.
We run on inclusion and our combined creative energy is fueled by over 130 nationalities.
Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability.
We energize society, all of society, and we do not discriminate based on our differences.

• Career growth and development opportunities
• Supportive work cultureand a healthy work- life balance
• Flexible work environment with flex hours, telecommuting and digital workspaces.
• Flexible benefits and savings programs
• Parental leave
• Profit sharing
• Contribute to our social responsibility initiatives

Siemens Energy is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Upon request, Siemens Energy Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.
All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Energy Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available atsiemens-energy.ca .

Siemens Energy s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.
Sur demande, Siemens Énergie Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement.
Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Energy Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter ausiemens-energy.ca .
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