Senior Partner Success Manager at Coursera

Our Partner Success team fuels Coursera's mission by helping our renowned academic and industry partners deliver flexible, affordable and job-aligned educational content to learners worldwide.
As a Senior Partner Success Manager, you will spearhead content and program development, leveraging your data-driven strategic insights and strong leadership skills.
You will coordinate extensively with a number of cross-functional teams, including business development, implementation, content strategy, marketing, product, and other service delivery teams.
Externally you will work with content Partners who are changing the world with high-quality and accessible online education.

You will be a fantastic communicator and influencer who thrives on solving complex problems, creating processes, and launching highly successful content and programs.
We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a scale-up environment.

Responsibilities:

Revenue and Performance Growth:
Through trusted partner relationships and effective course offering optimization, drive revenue growth and improve key performance metrics such as learner retention and partner satisfaction.

Insights and Advisory:
Provide partners with comprehensive, data-driven insights and guidance on utilizing key platform features; offer actionable recommendations to boost learner engagement and facilitate a dynamic feedback loop for product improvements.

Strategy Development through Data Analysis:
Analyze complex data sets to identify key strategies that enhance content performance; develop compelling business cases for both internal and external stakeholders to support these strategies.

Educational Content Oversight:
Manage the project and technical launch and ongoing oversight of educational content, ensuring it meets high quality standards, aligns with learner outcomes, adheres to Coursera's guidelines, and fulfills partner expectations.

Partner Management:
Execute crucial partner management duties, including regular strategic reviews of partners and content; troubleshoot portfolio and operational issues in collaboration with cross-functional teams to ensure effective resolutions.

Travel Requirements:
Willingness to travel domestically and internationally, up to 20% of the time.

Basic Qualifications:

5+ years experience managing relationships with partners or clients

Executive presence and comfort moving between senior stakeholders and operational execution rapidly to enable different audiences

Demonstrated analytical, project management, and problem-solving skills

Excellent written and verbal communication skills including outstanding presentation skills; a cross-functional team leader

Preferred Qualifications:

Passion for our mission, and achieving ambitious educational goals

Level-headed temperament, ability to make quick judgments and defend decisions

Ability to thrive and radiate positivity in a high-pressure, fast-paced environment

Experience with generative AI for optimizing effectiveness and efficiency

Prior experience in consulting

MBA

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