Gérant de magasin / Store Manager - Royalmount Mall Gérant de magasin / Store Manager - Royalmount Mall Experts de la protection toutes saisons depuis 1999, Mackage travaille les cuirs, duvets et laines parmi les plus raffinés et les plus responsables, toujours dans un design avant-gardiste haut-de-gamme avec une approche méticuleuse et sans compromis pour un confort enveloppant et des silhouettes emblématiques.
Parmi les leaders mondiaux des vêtements d'extérieur, Mackage se définit par son engagement envers une qualité, et un objectif de performances exceptionnelles tout en mettant l'accent sur l'innovation esthétique.
Mackage s'engage à favoriser l'équité en matière d'emploi et sollicite des candidatures de femmes, de minorités visibles, d'Autochtones, de personnes handicapées, de personnes LGBTQ2S+ et de personnes marginalisées.
Gérant de magasin
En tant que Gérant de magasin , vous faites partie intégrante de l'image de nos marques et de la performance de nos magasins.
Ce que vous ferez :
Vente et service à la clientèle
Maximiser les ventes du magasin et les indicateurs clés de performance pour atteindre les objectifs de vente du magasin.
Contrôler la surface de vente et la couverture des zones pour stimuler les ventes et maintenir un environnement centré sur le client.
Assurer un engagement proactif des clients en s'appuyant sur le CRM et en développant la base de données clients.
Inspirer et motiver l'équipe pour qu'elle soit performante et offre un service à la clientèle exceptionnel.
Contrôler, développer et diriger l'équipe en créant un environnement positif dans lequel les membres participent, coopèrent et collaborent les uns avec les autres.
Établir des partenariats et collaborer efficacement avec la direction et les partenaires du siège social.
Rechercher, recruter, embaucher et développer activement des candidats de haut niveau qui représenteront Mackage en tant qu'ambassadeurs de la marque.
Gérer les tâches opérationnelles dans les délais impartis en ce qui concerne les rapports, la paie, les horaires et la gestion des stocks.
S'assurer que les politiques du magasin sont respectées et communiquées.
Réagir et s'adapter aux demandes changeantes de l'entreprise et créer des plans d'action relatifs aux opportunités afin de soutenir l'expérience du client tout en se concentrant sur l'excellence stratégique, opérationnelle et de leadership.
Effectuer des évaluations hebdomadaires, mensuelles et trimestrielles des performances au sein de l'équipe et gérer le taux de roulement du magasin afin de favoriser la fidélisation.
Opérations
Assurer une formation et un développement adéquats sur la connaissance des produits et la cérémonie de vente.
Veiller à l'entretien et à l'organisation des normes du magasin, tant à l'avant qu'à l'arrière.
Traiter efficacement les demandes, les préoccupations et les retours des clients.
Superviser les opérations quotidiennes tout en gérant les niveaux de stock et les meilleures pratiques en matière de prévention des pertes.
Ce qu'il vous faut :
Au moins cinq (5) ans d'expérience dans un environnement de vente au détail de mode et de luxe, dont trois (3) ans (au moins) en tant que gérant de magasin.
Solide leadership, orientation vers les résultats et sens aigu des affaires.
Excellentes aptitudes à la communication écrite et orale.
Le multilinguisme est un atout.
Vous devez avoir une attitude centrée sur l'équipe et un état d'esprit proactif.
Compétences exemplaires en matière de vente, de formation et de service à la clientèle.
Capacité à effectuer plusieurs tâches à la fois, à organiser et à prioriser la charge de travail.
Connaissance de la suite Microsoft Office et des systèmes d'exploitation des points de vente.
Nous souhaitons vous connaître
Applying to Gérant de magasin / Store Manager - Royalmount Mall @ Mackage
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