Website Trainer

TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars inCanada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider inCanada. The platform's suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync's diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada's largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Visit tradercorporation.com to learn more.
Summary of Job
The Website Trainer, is responsible for training clients on the TAdvantage website platform.
The Trainer will ensure that the clients are prepared to effectively manage their website content, website settings, inventory, and leads. They will primarily be responsible for hosting webinars but will also provide 1on1 training when requested or on a as needed basis.
They are responsible for high client engagement for both effective product use by the client as well as their experience with Autosync. These projects contribute directly to Autosync's revenue stream and customer engagement as measured through speed to billing, customer satisfaction, and customer churn.
The Trainer may be responsible for managing and resolving client issues during the training period. They will work with internal and external departments to determine the root cause and suggest and implement solutions in a timely and satisfactory manner to ensure that the training is successful.
Key Areas of Responsibility
Conduct implementation training
1. Virtual customer training for new activations.
a. Establish and implement a training plan that is efficient with our clients. Taking into consideration dealership workflows and industry best practices.
b. Provide coaching on landing page creation and content management.
c. Help improve and maintain the quality of customer service offered to our clients.
d. Finalize and confirm all implementation setup is complete and integrations configured and satisfactory to customer's requirements.
2. You will reinforce the sale of products and Autosync services.
a. By being in front of customers for the launch of their new website the trainer is responsible for ensuring a consistent message and approach the customer expects after the sales and onboarding process.
Impacting both customer satisfaction and customer churn.
Conduct re-training or enhanced training.
1. Provide virtual training sessions as needed for clients.
2. Refresh dealers on best practices.
Collaborate and provide operation expertise as needed.
1. Assist support and onboarding project teams as needed.
2. Help solve dealer problems with their unique customer knowledge and process expertise.
3. Handle customer escalations as needed.
Job Requirements
Please indicate if required (R), preferred (P) or asset (A)
Education, Experience and Technical skills
• Experience in the automotive industry - min 2 yrs (R)
• Expert in Website Platforms (preferably WordPress) & Training Techniques - min 1 year preferred.
• Communication skills to optimize client experience
• Experience with operational software like Wordpress, JIRA, Salesforce, MS Office Suites
• Good understanding of web technologies and their practical use on the website
Experience coding with CSS and HTML is helpful but not a requirement
Soft Skills and Competencies
• Bilingual preferred (English/French)
• Experience with training customers
• Requires strong customer focus, organizational skills, respect for others, and adaptable to change.
• Excellent communication skills- comfort level with all levels of management and large cross-functional teams.
• Strong problem-solving skills, self-started, and independent.
• Must have attention to detail, a commitment to quality and be results driven and customer focused.
What's in it for you…
• We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.
Fitness and wellness
• We provide discounts to nation-wide gyms, onsite gyms (when we're in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.
Benefits from Day 1
• Gym discounts
• Local in-office free gyms
• Employee and Family Assistance program
• Weekly virtual wellness events
• In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
• Conferences & training budget
• Regular internal training programs
Financial planning
• Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.
Competitive salary
• Annual bonus structure
• 3% CPP matching
•