PointClickCare - Professional Services /
This position is open to remote candidates, but will need to support Eastern Time Zone working hours.
Region includes:
CT, DC, DE, MA, MD, ME, NH, NJ, NY, RI, VT
Up to 25% travel to client sites could be required.
Position Summary:
Reporting to the Manager of Professional Services, you will act as the primary client liaison to lead multiple customer facing EHR implementation projects simultaneously.
You will experience managing customer implementations in a Professional Services environment, and have a proven track record for successfully attaining project objectives.
Key Responsibilities:
Thoroughly understanding the customer's business and technical needs
Acting as primary interface to client business units during all phases of the project
Perform project kick-off meetings with customers and delivery resources
Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software.
Manage the project budget, team resources, communications, and project plans.
Ensure that customers successfully migrate to the PointClickCare solution in the most optimal way, with an effective transition to support upon project close.
Monitor and report on project progress, problems and recommended solutions to the customer
Identify and resolve risks and issues in a timely manner.
Escalate concerns to the project team and senior management when appropriate.
Report on deployments, schedules, budgets and revenue using internal methods.
Foster continued growth of the team's project management capabilities, improving knowledge and experience within the PMO.
Successfully manages several competing priorities.
Contribute to the overall goals and objectives of the project Management Office
Creating project plan, identifying scope, goals, deliverables, timelines and required resources
Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation
Supporting customers in migration from current to future state in the most optimal way
Updating and tracking project timelines and deliverables
Providing direction and support to the implementation team and reviewing deliverables prepared by the team
Managing project issues and dependencies
Required Experience:
Experience in project management at a skilled level.
Previous PointClickCare Knowledge is an asset but is not required, though previous experience with healthcare systems (EHR, EMR, Pharmacy) would be great.
PMP designation an asset
Great attitude and work ethic.
Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes.
Excellent interpersonal and communication skills to interact with not only your team and internal customers, but our externals customers also!
An attention to detail and a passion to achieve quality outcomes is critical.
Self-starter with the ability to take on new challenges.
You are a quick learner with strong analytical and problem solving skills.
Ability to self-manage, and monitor and track key performance indicators .
$94,000 - $107,000 a year At PointClickCare, base salary is one of the many components that make up our total rewards package.
The Canada base salary range for this position is $87,000 - $98,000 + bonus or commission + equity + benefits.
Our salary ranges are determined by job and level.
The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations.
Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.
Your recruiter can share more information about our total rewards package during the hiring process.
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