11 mars 2024
SCOPE OF THE JOB
We are looking for high-caliber Mobile Service Technicians to deliver an exceptional, industry leading, mobile service experience. Reporting to the Service Manager, your expertise will be relied upon to perform a wide range of automotive service and mechanical repairs via our Mobile Service fleet at a location of the customer's choosing. The salary range for this position is $100,000 - $110,000. Tools are provided.
RESPONSIBILITIES AND TASKS
Review scheduled work, understand cause and corrective action, and confirm parts availability
Ensure vehicle is stocked with parts and tooling to perform repairs, return any parts or tooling as required
Follow route plan routes, meeting the committed arrival times
Provide an excellent mobile service experience, meet and exceed customer service KPI's
Educate the customers on technical information and general usage of the vehicle
Perform repairs relating, but not limited to, replacing interior components, general maintenance, charging issues, trouble code analysis, recalls/service bulletins, fluid replenishments, door handle maintenance and adjustments, wheel and tire, basic diagnostics, and body adjustments. New operations will be added as required
Fill out service repair orders and confirm electronic payment receipt from customer
Liaise with Service Centre staff when follow-up with customer is required due to unexpected or unforeseen changes, such as add-on repairs
Adhere to all safety instructions and follow all VinFast specified repair guidelines
Maintain consistent understanding and compliance with VinFast policies and procedures
Follow all municipal and provincial guidelines and regulations
Operate and maintain a variety of hand, power, and shop tools, equipment, and mobile service vehicles
Ensure the mobile service vehicle is clean, tidy, and operational
Maintain records of time, expenses, and materials
Support Service Centre locations when required and assist with offsite or event support when necessary
Work collaboratively with your Service Centre teams to achieve performance KPIs
Ensure continual education and learning is up-to-date and take part in training opportunities where required
Provide feedback on service procedures and in the field repairs to improve quality of service and repairs
Other related duties as required
WHAT YOU BRING
A minimum of 2 years of experience as an Automotive Technician, previous experience with an electric automobile brand preferred
Valid 310S License (or equivalent)
Valid driver's license and clean driver's abstract/record
Strong interpersonal skills and the ability to communicate with customers directly in English [and French in Quebec]
Ability to engage with customers on a technical level
Passion for Electric Vehicles with the ability to serve as a brand ambassador and deliver an exceptional customer experience
Ability to work independently as part of a bigger team and motivated to work in a high paced, dynamic environment
Ability to work remotely
Occasional overnight travel outside of the servicing area may be required, with reasonable notice
Knowledge of mechanical, electrical and electronic vehicle components, past Electric Vehicle experience an asset
Familiarity with EV architecture and systems using diagnostic tools and troubleshooting
Flexibility to work retail business hours, including Saturdays
CHARACTERISTICS & TRAITS
Strong written and verbal communication skills
Exceptional attention to detail
Excellent time management skills, ability to multitask, prioritize, and manage shifting responsibilities
Positive mindset, can-do attitude, strong work ethic, results driven
Self-motivated and able to work with minimum supervision
CE QUE NOUS OFFRONS
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