Position : JDE Support Analyst
Location : Markham, ON
Work Structure : Permanent, full-time hours, hybrid (3 days in office, 2 days at home)
Position Summary
The JD Edwards Support Analyst provides analytical and technical expertise in implementing, designing, developing, supporting and/or analyzing solutions for customers through business and technical knowledge.
Participate in the implementation and development of solutions using expertise for problems to include maintenance, modification, or development of inter-related applications/solutions. Solutions link technical knowledge with business solutions and may range from consulting services (software recommendations) to developing integrated-automated systems. Duties include customer needs assessments as well as evaluating software requirements.
Duties & Responsibilities
Ensure the security and confidentially of all information managed by the Information Technology department in support of the company's operations.
Ensure the ongoing protection and integrity of the information systems, technology assets and artefacts of the company.
Analyze Tier 1 & 2 business requirements; perform process analysis of customer activities to determine business solutions or process improvement opportunities across business functions and recommend solutions. Oversee and assist with the gathering and documentation of requirements. Develop and maintain comprehensive documentation of business requirements.
Assess reported issues, provide regular and timely incident updates and work to drive them to closure
Create working procedures, build-up knowledge databases and functional documentation
Develop functional requirements and system design specifications that align with proposed or existing business solutions. Work with developers to ensure optimal solution delivered.
Implement enhancements, change requests, break-fixes, patches and updates. Develop test plans, test, coordinate user acceptance testing (UAT), and approve changes to ensure alignment with business objectives and test plans. Develop and deliver end user training materials as well as document solution.
Communicate software updates and changes to affected stakeholders.
Contribute to the development of project plans, participate, lead, assign and monitor tasks when required.
Liaise with management, functional leaders, department heads, and end-users to ensure system functionality meets business requirements.
Responsible for the design and support of JD Edwards. Maintain strong working relationships with customer by listening, understanding, and responding to identified needs.
Ability to develop presentations suited to the characteristics and needs of the audience.
Keep current and up-to-date with application architecture, ESU and service pack releases, functionality, and other CNC components
Education & Skill Requirements
Post-secondary education preferably in the field of business, finance, computer science or software engineering
8+ years of JD Edwards (JDE) support and business analysis experience
Strong knowledge of the JD Edwards EnterpriseOne Technical Foundation tools and CNC functionality
Knowledge of finance, construction, service or facility management
Ability to multi task and work in a fast paced environment
Excellent written and oral knowledge of English
Excellent communication, documentation, planning, prioritization, organization and interpersonal skills
A customer first attitude to maintain and improve satisfaction.
Ability to work effectively in a goal-oriented team environment.
Ability to quickly grasp, articulate and document complicated business and technical issues.
Lean Six Sigma or other process improvement certifications/experience would be an asset
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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