Customer Service Team Lead

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- Customer Service Team Lead (2407022471W)
Description
Kenvue is currently recruiting for:
This position reports to the manager of customer service and is based in Markham, ON
Who we are
At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson's and BAND-AID Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours. For more information, click here .
Role reports to: Manager of customer service
Location: Markham, ON
Travel %: less than 5%
What you will do
The Customer Service Team Lead is responsible for managing E2E compliance, supporting critical Kenvue audits, as well as Commercial activities. This role will focus on delivering transformational improvement initiatives within Customer Logistics. This incumbent will be the right hand of the Customer Service Manager and will 3 customer logistic representatives report directly into them. They will take on a lead role in leading the management of deductions partnering with accounts receivable, IT, and external customers.
Key Responsibilities
• Develop and deliver onboarding training related to Kenvue's business, organizational structure, compliance, and key functional areas.
• Represent the Consumer Customer Logistics function in the Canadian Business Continuity Planning Team to ensure the accurate and timely review of continuity procedures as well as distribution of information to key stakeholders.
• Collaborate with key stakeholders to ensure the successful completion of Acquisition & Divestitures, including, but not limited to integration, process design, training, project Core Team Member.
• Lead the RGM process (price increase process) for Deliver Consumer, actively collaborating with the Sales organization and the Customer Service team to help ensure successful order management.
• Support and provide guidance on Terms & Conditions update initiatives as well as ensure the successful update of key documents and clear communication to the Customer Service team.
• Lead and/or support all year end initiatives and ensure the successful execution of the outlined strategy.
Qualifications
What we are looking for
Required Qualifications
• A minimum of a Bachelor's degree or equivalent
• A minimum of 6 years experience in Customer Service and/or Supply Chain and Operations
• 3+ years of SAP expertise (order management, allocation, and financial modules)
Other skills and experience:
• Strong leadership & championing skills
• Ability to collaborate and develop excellent working relationships across a matrixed environment
• Sound judgement with an excellent ability to prioritize work, strong sense of urgency
• Strong bias for action: results & performance driven
• Excellent attention to detail and process
• Passion for continuous improvement
• Excellent communication skills both written and verbal
• Basic-Intermediate Excel, PowerPoint capabilities
Desired Qualifications
• Compliance experience is preferred
• Six Sigma-Green Belt is preferred
• Bilingual: French and English written and verbal is an asset.
• Experience managing people is preferred
• Previous industry related experience is preferred.
What's in it for you
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Employee Resource Groups
• This list could vary based on location/region
• Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.
Kenvue is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin,or protected veteran status and will not be discriminated against on the basis of disability.andEqual Employment Opportunity Posters GINA Supplement.
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