BackgroundHypercare is a mobile and web communication and collaboration platform for healthcare professionals to help alleviate many of the time-wasting frustrations that clinicians face on a daily basis.
The solution allows for real-time scheduling, on-call management and secure messaging on any device - all designed to help seamlessly improve workflow efficiencies, reduce medical errors, and positively impact patient outcomes.Founded in 2016, Hypercare has seen rapid growth and is currently being used by over 100 North American healthcare organizations including some of the largest healthcare systems in Canada.
Job OverviewHypercare is seeking a self-motivated and energetic people person to join our growing team as a Customer Success Manager (Jr/Int/Sr) in the exciting and rewarding world of healthcare technology.
The Customer Success Manager will be responsible for developing and maintaining strong relationships with our clients and users to ensure their satisfaction, retention, and growth.
They will work closely with clients to understand their needs, lead the technical set-up and maintenance of your clients' user of the Hypercare's suite of solutions and ensure they are getting the most value from the product.
This role requires excellent communication skills, a customer-centric mindset, and the ability to work cross-functionally to deliver a seamless customer experience.
In-person deployments and relationship building has been invaluable to Hypercare's Customer Success team, therefore, travel for work is required for the role and will occupy up to 20% of the role depending on the season and volume of active deployments across the team (we support each other with on-site deployments).
Key activities and responsibilities include the following:
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