Collaborate with both internal and external partners and stakeholders to decompose high-level information into detailed business requirements
Facilitate work sessions, focus groups, and coordinate/conduct application demonstrations as required
Contribute to the quality of design and implementation by identifying risks and issues and effectively managing and communicating them to all stakeholders
Support the development of a prioritized product backlog, including the development of user stories, acceptance criteria and scenarios from which the development team to start building applications
Represent the voice of the customer throughout the software development lifecycle
Engage in day-to-day activities with the solution teams as required. This includes, but is not limited to: attending daily scrum meetings, leading refinement sessions, engaging with the development team, and providing direction/focus
Make recommendations that go beyond the initial requests
Provide input to the test plans, sign off on test cases, and participate in end-to-end (E2E) and User Acceptance Testing (UAT)
Write and edit user procedural documentation such as user guides and manuals
Provide support for customer issues and follow up on a timely basis to ensure the problem has been resolved
Concisely document all problems and their resolution in the ticketing system

Bilingualism (English and French) is preferred
Experience in business analysis - collecting, documenting and articulating requirements
Excellent communications skills, both written and verbal, with the ability to effectively communicate and present to various audiences
Highly organized, detail-oriented and the ability to manage multiple projects simultaneously with aggressive timelines
Action oriented and demonstrated ability to deliver results
Ability to work with change/ambiguity, in a competitive environment where priorities change frequently
Proven problem-solving ability with complex, technical and abstract concepts
Tenacity and creative approach to achieving goals
A team player with the confidence to challenge and escalate when necessary

Work hours are Monday - Friday, normal 37.5 hours weeks working onsite up to 5 days a week
Location: Onsite in Toronto
Type of job: Temporary Contractor
Hourly contract rate: TBD depending on experience
Date candidate required: Immediate
Length of Contract: 12 months with the possibility of extension

•

Read the full job description and apply online on the recuiter's web-site

Senior Project Manager