Account Manager - Express Scripts Canada page is loaded
The Account Manager in Sales and Account Management and Client Services is responsible for daily account activity and for the core service delivery to assigned clients. Managing the day-to-day client relationship, the Account Manager is responsible for the overall satisfaction and retention of assigned book of business. The primary focus for the position is executing client-specific operational deliverables, monitoring service trends, providing proactive service-related consultation, and owning issue resolution. The primary measure of the Account Manager's performance is by way of client satisfaction and client retention results. In addition, this position assists in managing new accounts and products, to ensure satisfaction, profitability, and contract renewal. The Account Manager is responsible for tracking operational performance guarantees and maintaining documentation for client review. Utilizes technology, tools, processes and resources to anticipate and exceed clients needs and expectations. The individual works with the Leadership team on developing strategies for up-sells, expansion and plan implementation for new and existing clients.
ESSENTIAL FUNCTIONS
Manages day to day client relationships through comprehensive knowledge of client's benefit plan and Express Scripts Canada's product offerings.
Daily interacts with clients, consultants and producers providing preventative consultation,
analysis and issue resolution associated with Express Scripts core services.
Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product up-sells, new groups, terminations and escalated issues.
Proactively monitors and identifies service trends to allow for immediate resolution of any service issues; collaborates and takes immediate action to resolve operational/service-related issues; escalates issues when appropriate and drives recovery efforts.
Accountable for new group and specific product implementations; including establishing and
leading internal meetings to ensure cross-functional collaboration in order to meet expected timelines and quality standards.
Leads client centric team meetings to review operational performance against client's expectations and needs.
Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with company's book of business to promote client satisfaction, client retention and up-sell opportunities.
Work in collaboration with the rest of the Account Management team and the Client Service team on client strategic objectives and escalated service issues.
Special projects as assigned
QUALIFICATIONS
Post-secondary education or equivalent in related work experience
5+ years experience in a business-to-business service relationship
Experience in Health Care Insurance and or Benefits Industry is considered a strong asset
Excellent interpersonal skills to influence and facilitate change management
Proven planning, time and resource management skills
Strong Project management skills and proven ability to excel at strategic thinking and planning
Superior interpersonal communications, collaboration, relationship-building and influencing skills
Excellent verbal and written communication and presentation skills; Bilingual (fluent in French and English) would represent a strong asset
Strong analytical and problem-solving skills
Strong focus on book of business client satisfaction and client retention results
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Strong proficiency with Microsoft Office suite of tools
Working knowledge of financials
Ability to travel between 20%-30% of the time to meet goals
NOTE:
Internal candidates should apply before May 31, 2024.
Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE:
CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email:
*** Do not email *** for an update on your application or to provide your resume as you will not receive a response.
Doing something meaningful starts with a simple decision, a commitment to changing lives.
At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
Join us in driving growth and improving lives.
Canada - ON - ON - Brampton
June 30, 2024
Required Skills • • Proven work experience as a Network & Security Administrator. • Hands-on experience with Cisco switches, firewalls, and routers. • Proficiency in configuring and managing Juniper and Fortinet network devices. • Experience in setting up and maintaining Cisco Netscaler for load...
Canada - ON - ON - Old Toronto
June 30, 2024
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're looking for a driven, analytically-minded professional to join the Quantitative Research team! The Quantitative Research...
Canada - ON - ON - London
June 30, 2024
[vc_row][vc_column][global-empty-space][vc_column_text] • The Basics • [/vc_column_text][global-empty-space][basic_container container_size="container container-narrow"][vc_row_inner][vc_column_inner width="1/3"][vc_single_image image="26598" img_size="" alignment="center"][vc_column_text] • Company...
Cigna Health and Life Insurance Company
Canada - ON - ON - Mississauga
June 30, 2024
Account Manager - Express Scripts Canada page is loaded Account Manager - Express Scripts Canada Apply remote type Hybrid locations Mississauga, ON Montreal, QC time type Full time posted on Posted Yesterday job requisition id 24006223 The Account Manager in Sales and Account Management and Client...
Motion Recruitment Partners LLC
Canada - ON - ON - Old Toronto
June 30, 2024
Azure Developers looking to utilize bleeding-edge tech tools in a variety of environments and industries will be very interested in this role. The need is forcertified Azure professionals who like to customize solutions, and are ready tocollaborate with tech leaders across teams, offices and...
Canada - ON - ON - Old Toronto
June 30, 2024
Trade Credit Team Leader, Underwriting Support page is loaded Trade Credit Team Leader, Underwriting Support Apply locations Toronto time type Full time posted on Posted 9 Days Ago job requisition id JR2304324 Join us as a Team Leader, Underwriting Support to grow your experience in Trade Credit. At...
Stantec Consulting International Ltd
Canada - ON - ON - Old Toronto
June 30, 2024
Industrial Architect Lead - ( 240000TI ) Description Our Buildings Architectural team in GTHA and Waterloo, Ontario is seeking a Principal Architect with strong business development, project and team management skills, to lead and grow the Industrial architectural team, including top-line strategy...
Canada - ON - ON - Old Toronto
June 30, 2024
ASCO's Senior Project Manager provides and is accountable for the overall planning, organization, direction, and control of each project assigned to him/her. • He/she successfully completes each of these projects, safely and within time and budgetary constraints in order to meet the objective of...
Canada - ON - ON - Old Toronto
June 30, 2024
Role: Windows Admin & IDM • Location: Remote ( Canada) • Jd • Windows Admin & IDM (8+ years of experience) • • Provide user account life cycle management, including creating, provisioning, securing, and inactivation of access. • Collaborate with corporate IAM team in integrating IAM for applications...
Canada - ON - ON - Vaughan
June 30, 2024
As a rapidly growing manufacturing company, we are looking for several Assembly Technicians to join our team. An Assembly Technician will use a variety of hand & power tools, and follow work instructions to assemble various products. Requirements and Responsibilities: Assemble raw and custom...
Canada - ON - ON - mississauga
June 27, 2024
Job Reference: • 11354 - Posted 02-May-2024 Together we change lives . • Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. • No matter where you are in your career journey you can apply your knowledge and passion to move people,...
Canada - ON - ON - Mississauga
June 30, 2024
PointClickCare - Engineering Application & Development / For more than 20 years, PointClickCare has been the backbone of senior care. • We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than...
Stantec Consulting International Ltd
Canada - ON - ON - Old Toronto
June 30, 2024
Senior Software Developer - ( 240001RK ) Description Grow with the best. Join a smart, creative, and inspired team that works to support innovation. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents. Your Opportunity Stantec.io is a unique...
Canada - ON - ON - Old Toronto
June 30, 2024
• • Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. • The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. • The successful candidate must be capable of...
Canada - ON - ON - Vaughan
June 30, 2024
: • It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any...
VirtusaPolaris Virtusa Corporation
Canada - ON - ON - Mississauga
June 30, 2024
7+ years of relevant experience in Apps Development or systems analysis role • Experience with Loan IQ Platform or Loan IQ SDK development is desirable • Experience with REST, JMS, SOAP, Microservices • Experience with Spring Boot, Swagger, Tomcat and JSON and XML processing • Very hands on role and...
Canada - ON - ON - Old Toronto
June 30, 2024
Role : Security Engineer • Location : Toronto, ON • Job Type : Hybrid • Note: Last year we have placed one candidate on this. Need more profiles here. • Core Skills • • Transmit Security Backend or Ockta Backend Security • Candidate should have previous experience and in-depth knowledge of OAuth 2.0...
Canada - ON - ON - Hamilton
June 30, 2024
Apply through OPPI or the application on the company's website . • This position targets two types of candidate: • somebody fairly senior in their career looking for their skills to be recognized and rewarded, or somebody ready for that next step in terms of project ownership and leadership. • Your...
Motion Recruitment Partners LLC
Canada - ON - ON - Old Toronto
June 30, 2024
A web and mobile gaming company located in North York is looking to add a Senior Frontend Developer to their growing team. In this role you'll have the chance to work on consumer facing features that are highly scalable and have high transaction rates and you'll leverage technologies such as...
Canada - ON - ON - Old Toronto
June 30, 2024
What We Offer Traditional finance is changing, and Secure Digital Markets is creating the finance organization of the future. Built on the principles of white glove service and superior knowledge, we're proud to be Canada's largest digital asset brokerage. Our culture is very 'horizontal' and leaves...
Canada - ON - ON - toronto
June 11, 2024
• We are looking for a Senior Cyber Security Specialist to join a progressive organization: • Specialized Knowledge and Experience 1. • Demonstrated knowledge and hands-on experience with implementing, operating and fine-tuning data leakage prevention (DLP) programs and solutions. • Experience in...
Canada - ON - ON - North Bay
June 30, 2024
: • Job Title: • Field Service Representative I Description: • At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Are you mechanically inclined with a knack for...
Canada - ON - ON - Brantford
June 30, 2024
Human Resources Generalist (up to 12 months Contract) Brantford, ON, Canada At Extend Communications,we stand for integrity, innovation and initiative. Our experience and expertise extend to a variety of industries such as real estate, small businesses, service companies, corporations and...
Canada - ON - ON - Waterloo
June 30, 2024
Senior Financial Analyst, Individual Expense Management page is loaded Senior Financial Analyst, Individual Expense Management Apply locations Waterloo, Ontario time type Full time posted on Posted 4 Days Ago job requisition id JR00096581 You are as unique as your background, experience and point of...
Canada - ON - ON - Old Toronto
June 30, 2024
Must haves: • Hands-On experience using Figma to design web application features and assets. • Provide UX/UI leadership and defining best practices and methodologies: user-centered design, design thinking, and design sprints. • Proficient in UX design for web applications, preferably enterprise...
Canada - ON - ON - Windsor
June 30, 2024
- Shipping Supervisor (320734) Job Number: Shipping Supervisor ( Job Number: 320734 ) Position: Supervisor Shipping & Receiving Department: Position Holders Name: Substituted by Position: Responsibilities : • Detect, and fix or escalate abnormalities • Organize Continuous Improvement activities in...
Canada - ON - ON - Ottawa
June 30, 2024
BlackBerry QNX Senior Systems Software Developer (File Systems) page is loaded BlackBerry QNX Senior Systems Software Developer (File Systems) Apply locations Ottawa, Ontario time type Full time posted on Posted Yesterday job requisition id 20240260 Worker Sub-Type: • Regular • Location: • Ottawa...