Full Stack Engineer Support - Buffalo NY

Jobs

Full Stack Engineer (Support) - Buffalo, NY

40 Fountain Plaza, Suite 1200, Buffalo, NY 14202, United States

Services / Development Services

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.

Apply Now! Recruitment Guidebook
Users of the Product12,000,000

Company Growth60% Year over year

Company MaturityProfitable

We are currently searching for a highly motivated candidate to
join our Technical Support Engineering Team in Buffalo, NY!

Team Size25+ people

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

What we expect

This is a hybrid (40% remote and 60% onsite) role in Buffalo, NY.

Odoo is the world's top open-source ERP SaaS software and Product Support is the key to our future success! Technical Support Engineers coordinate with various service teams to strategically find the best coding solutions for businesses that use our software.

As a Technical Support Engineer here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers across North America. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. You will solve issues that help our customers' businesses continue to thrive. We're looking for someone who loves to program, is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them.

Responsibilities
Own support tickets and troubleshooting within our organization for Odoo, tools and services.
Investigate technical issues (Customer - reported problems and bugs) Investigate root cause, Describe issue symptoms and quantify an issues scope and propose solutions.
Working with internal cross-functional teams to solve technical problems for our customers and strategic partners
Acting as a technical advisor to our customers and strategic partners
Solving technical problems, demonstrating Odoo product value, and communicating clearly and effectively to technical and non-technical audiences
Managing support for Enterprise customers in SaaS, PaaS, and Self-hosted environments
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term

Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience

Comfortable working with Python, JavaScript, and PostgreSQL in self hosted, SaaS, and PaaS environments

Document support ticket resolution and apply these fixes for customers

Must Have
Bachelor's degree required - Computer Science or Engineering
Creative thinker and strategic problem solver
Ability to communicate technical concepts clearly and effectively, both written and orally
Familiarity with database concepts/scripting
Knowledge of coding/scripting (Bash, Python, JavaScript, etc.)
Ability to communicate technical concepts clearly and effectively, both written and verbally
Demonstrate an affinity for Saas products that handle CRM, Accounting, Inventory, POS, and other software verticals

Nice to Have
1-3 years of professional experience
Business experience at an ERP

Experience/knowledge with SaaS/Cloud based applications
Sociable and outgoing

Willing to learn constantly and work proactively

Prior experience at a fast-growing startup

What's great in the job?

Great team of very smart people in a friendly and open culture.
No silly tools to use, no rigid working hours.
No waste of time in enterprise processes, real responsibilities and autonomy.
Expand your knowledge of various business industries.
Real responsibilities and challenges in a fast evolving company.

The Odoo cultureBuilding a company we love.

READWho is your manager?Being a team leader at Odoo.

READThe founder's storyFrom 1 to 250 employees in a few years.

READWhat we offer.

Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Pre-Tax Commuter Benefits
PTO (Paid-time-off), paid sick days and paid holidays
Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
Evolve in a nice working atmosphere with a passionate, growing team!
Snacks, fruit, and coffee/drinks on tap!
Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $60,000-$85,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Compensation & PerksA full-time position
with an attractive salary package

Exchange ProgramApply to a similar position
in a subsidiary of Odoo

Our offices

Sponsored EventsAfterwork events, several team building activities

Trainings12 days trainings a year and books for career development

Sport ActivityPlay any sport with colleagues,
the bill is covered

Eat & DrinkChef prepared lunches daily, Fruits, Snacks, and Coffee provided

Be part of our team!

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the New York Fair Chance Act, we will consider employment-qualified applicants with arrest and conviction records.

Apply Now!