CA - Newfoundland and Labrador - newfoundland and labrador
April 2, 2024
Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that's brighter and more inclusive.
And we go big.
No, not big-huge.
We're not just a Fortune 500 company, we're one of Fortune's Most Admired.
We're in 180 countries, working with 63,000 brilliant colleagues and counting.
And we're known for the world's most complete portfolio of smart technology, from devices to software to infrastructure.
With our ingenuity, we help millions-not just the select few-experience our version of a smarter future.
The one thing that's missing? Well… you.
Lenovo Solutions and Services Group (SSG) brings together all of Lenovo's IT solutions and services across PC, infrastructure, and smart verticals, including attached services, managed services, and as-a-Service offerings, into one dedicated organization.
By providing a truly global solution that offers everything from pocket to cloud via a single contract under the TruScale brand, we are empowering our customers to transform their vision into value.
As a Premier Technical Support Specialist, you will assist customers in resolving technical issues beyond the standard level one support most provide.
You will be responsible for providing exceptional technical support to Lenovo's enterprise customers.
You will provide support via email and phone by accurately diagnosing reported problems within our client's product enviorment (notebooks, desktops, and tablets), and are also responsible for dispatching parts and service to customer sites as needed.
This position is based inMorrisville, NC.
This position will be a full-time supplemental for the first3-6 months.
During this time, the management team will evaluate your performance.
Once you have completed the term, you will be evaluated by the management team and a decision will be made on if you will move forward into a full-time regular position.
Job Responsibilities:
Basic Requirements:
Preferred Requirements:
If you have a passion for technology and customer support, we encourage you to apply for this exciting opportunity as a Premier Technical Support Specialist within our Solutions and Service Group at Lenovo!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
If you require an accommodation to complete this application, please ***
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