Aperçu:
Vous possédez d'excellentes capacités d'écoute ainsi qu'une habileté pour le multitâche? Si vous avez un réel désir d'aider les autres et êtes à la recherche d'une carrière entièrement axée sur le service à la clientèle, nous avons une excellente opportunité pour vous au sein de l'équipe de Nordia Québec .
En tant qu' agent en assistance annuaire bilingue , vous aurez le mandat d'offrir un support à tous les usagers du réseau couvert par le principal fournisseur en télécommunications résidentielle au Canada. Il s'agit du poste idéal pour toute personne qui possède d'excellentes aptitudes communicationnelles et une habileté à fournir des informations claires et précises.
Ce que nous offrons:
Un salaire de base concurrentiel :
19,25 $/heure ( inclut des primes de 3,50 $/heure travaillées );
Une prime de travail de nuit de 1,50 $/heure et de fin de semaine de 0,25 $/heure;
Un environnement de travail exceptionnel :
lumineux, spacieux, espaces de détente, salle de jeux et plus encore;
Une formation entièrement payée - nous prenons le temps de vous supporter pour garantir votre réussite;
Ensemble complet d'avantages sociaux après six mois, y compris une assurance complète (médicale, dentaire et vie), des contributions supplémentaires au REER et des rabais importants sur les produits et services d'assurance et de télécommunications.
Responsabilités:
Votre journée typique:
Répondre aux appels et offrir les services suivants :
Assistance annuaire (411);
Transfert d'appels internationaux (0);
Réacheminement des appels d'urgence (911).
Effectuer diverses tâches simultanément tel que :
Écouter activement la demande et questionner au besoin afin de préciser ce qui est recherché;
Faire une recherche via l'application informatisée et prendre en note l'information dans les champs requis.
Faire preuve de rigueur dans le respect des divers objectifs et procédures fixés;
En tout temps, offrir un service et un support courtois et professionnel alignés aux standards de qualités attendus;
Au besoin, identifier et communiquer les situations irrégulières.
Qualifications:
Ce qu'il vous faut pour réussir:
Critères d'éligibilité:
Être disponible pour travailler à temps plein du lundi au dimanche entre 6h00 et 22h HNE - toutefois, cette ligne d'affaires est ouverte 24/7, vous pourriez donc être appelé(e) à effectuer des horaires de nuit ( 22h à 6h00 ) selon les besoins d'affaires;
Résider à proximité d e notre centre de Québec afin de pouvoir vous y déplacer à chaque jour de travail ;
Être parfaitement bilingue (anglais et français) :
vous devrez interagir avec des personnes francophones et anglophones au Canada et répondre à des appels en anglais approximativement 75% du temps.
Vitesse de frappe de 30 mots/minute;
Capacité à effectuer plusieurs tâches simultanément dans un environnement informatisé;
Excellentes aptitudes communicationnelles - Vous savez vous exprimer clairement et de façon concise;
Excellente attention aux détails et un réel désir d'aider les autres - le service à la clientèle et la résolution de problèmes sont vos forces!
Diplôme d'études secondaires ou l'équivalent;
Date de début de la formation:
le 29 juillet
Pourquoi travailler chez Nordia?
Les gens sont ce qui rend Nordia unique. Et nous nous efforçons d'embaucher et de retenir les meilleurs. Nous offrons une rémunération compétitive, un environnement de travail stimulant, d'excellents avantages sociaux et une multitude d'opportunités pour faire avancer votre carrière. C'est pourquoi nous avons la plus grande fidélité et satisfaction des employés du secteur. En 2023, pour la dixième année consécutive, 8 employés de Nordia sur 10 ont déclaré qu'ils nous recommanderaient comme employeur à leurs amis et à leur famille. En 2018, Nordia a été la première entreprise de son secteur à être reconnue par Waterstone comme l'une des cultures d'entreprise les plus admirées au Canada, gagnant à nouveau en 2021 et recertifiée en 2022 et 2023.
Vous voulez en savoir plus sur nos opportunités de carrière et sur ce qui fait de Nordia le meilleur endroit où travailler ? Cliquez ici pour en apprendre davantage!
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