Director Learning & Knowledge Management

Overview

Reporting to the Vice President and Chief People Officer, the Director, Learning and Knowledge Management will be responsible for the development and execution of an enterprise level learning and knowledge management strategy.

As the senior leader for learning and knowledge management, the Director is responsible for establishing knowledge management practices, a governance model that includes corporate learning, technical communications, and content management technology platforms. As custodian of corporate business policies and rules related to corporate business information, the Director is responsible for governance and implementation of corporate policy and directives to ensure consistent application across all frontline and business partner audiences.

Responsibilities

• Responsible for planning, directing, and managing the activities and resources required to respond to the knowledge management needs of the corporation.
• Provide leadership and support for the overall management and delivery of knowledge management solutions, including the development and maintenance of relevant business content and learning programs.
• Accountable for meeting corporate operational technical training requirements, ensuring technical proficiency of MPI staff and business partners, through the development and delivery of learning and technical communication strategies.
• Accountable for the return on investment for corporate knowledge management, the creation of a framework and metrics for the ongoing evaluation, performance management, and return on investment for KM programs and solutions. Ensures a direct link from knowledge management to business value.
• Accountable for the governance and effective use of the corporate learning management system, digital learning authoring tools and standards, and related processes.
• Provide direction and oversee the delivery of learning and development programs, projects, policies, and standards.
• Assess workforce capabilities and builds learning strategies to build the workforce.
• Responsible for all activities of a director, including management of a significant operating budget, participation in strategic planning, long term human resource planning, budgeting for special projects, and improvement initiatives.
• Responsible for hiring, performance management, and workforce planning, and staff development planning, including a focus on succession planning.

Qualifications

• Degree in business, human resources or related area.
• Certificate in Adult Education or Knowledge Management.
• Formal training in Project Management is considered an asset.
• Ten years of relevant, progressive experience with responsibility for learning and development within large-scale, organizational transformations.
• Ten years of relevant experience in adult education or knowledge management.
• Experience developing and implementing change management methodology at the enterprise level.
• Thorough knowledge and understanding of learning and knowledge management practices.
• Excellent interpersonal skills to interact effectively and demonstrate diplomacy.
• Advanced communications skills and interpersonal savvy to present information effectively to all levels of the corporation.
• Well-developed coaching, facilitation and presentation skills.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It's important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.