Boiler/Hydronic Tankless Technical Support Specialist

Creating A Healthier Way of Living Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes 'yank the tank' and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US.
We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work
/rinnai.us/about/why-rinnai.What does a Technical Support Specialist do at Rinnai?Provide phone support in the service, installation and troubleshooting of all Rinnai product.
Ensure the identification, documentation, and resolution of quality/performance issues; Support in the repair and/or failure analysis of product returned to Rinnai.
THIS IS A REMOTE EMPLOYMENT OPPORTUNITY.This position is remote.
You may have to attend onsite training at Corporate Office:
103 International Dr.
Peachtree City, GA.Preferred experience:
hydronic, plumbing, or boiler experience.
Familiar with schematics and or ladder diagrams.
What you will do:
RESPONSIBILITIESProvide telephone support to answer inquires on service, installation and troubleshooting procedures for all Rinnai products.Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, to include documenting results of failure analysis on product.
Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features/specifications and quality controls standards.Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues.
To include providing input/suggestions on possible corrective actions.
Ensure records of all work orders, quality control reports, failure analysis, RGA's, credits, returns, shipping request, etc.
are completed with details related to work and/or services performed.Maintain company provided tools, equipment, and property.Embrace and support growing business demands in a changing environment Other duties and responsibilities as required Awareness and compliance of Company Policies and Procedures REQUIREMENTS:
KNOWLEDGETechnical Associate degree in plumbing or electrical engineering (or equivalent related professional experience)Relevant licensure preferred3-5 years of proven and demonstrated technical appliance repair experience.
Background in electronics, plumbing systems, hydronics and/or boiler systems a plus.
SKILLSEffective communication skills, both written and verbal with the ability to present in front of groups.Knowledge and use of Word, Excel, and PowerPoint.High degree of technical analysis.Ability to work with various levels of people / customers / teams.
Customer / Quality discipline.
ABILITIESProfessional approach; confidence in dealing with peopleCommitment to achieving business goalsStrong technical / customer service orientationHigh levels of personal integrity, honestyTeam player able to operate with a great deal of independence Physical Requirements:
Physical ActivitiesRemaining in a stationary position, often standing, or sitting for prolonged periods.
Occasionally repeating motions that may include the wrists, hands and/or fingers.
Communicating with others to exchange information and assessing the accuracy, neatness and thoroughness of the work assigned.
Physical DemandsConstant sedentary work that primarily involves sitting/standing.
Environmental ConditionsConstantly no adverse environmental conditions expected.
BenefitsMedical, Dental, Vision, and PrescriptionFlexible Spending Account (FSA) options for Medical and Dependent CarePaid Time Off (PTO), Floating Holidays (FH)Paid Holidays401(k) Plan with Company MatchCompany Paid Life InsuranceVoluntary Life InsuranceShort- and Long-Term DisabilityProfessional DevelopmentTuition ReimbursementAnnual Incentive Plan (AIP)Referral BonusesPaid Volunteer Community Service DayTobacco and Drug-Free CampusesEmployee, family, and friend's discountRinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity.
We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.