Senior People Operations Specialist

Company Intro Booking Holdings (NASDAQ:
BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable.
The mission of Booking Holdings is to make it easier for everyone to experience the world.
During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $90 billion.
Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and a legal entity of Booking Holdings Inc.
The Center was created to support the increasing business demands of the Booking Holdings Brands.
The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units.
Job Overview The Senior Specialist People Operations is responsible for providing high quality support to our Booking colleagues as a first line of support for employee queries, as well as through the administration of employee changes across the hire-to-retire cycle.
By staying closely connected to key stakeholders, and leveraging the data and feedback received through our colleagues' queries, the role focuses on continuously improving our processes and ways of working.
As a guiding principle, employee experience is kept at the center of the Specialist's role.

What you'll be doing:


Ensure employee queries are resolved as tier 1 support within agreed upon SLAs, Objectives and KPIs; Partner with key stakeholders on employee queries requiring input and guidance from them; Administers employee changes across the hire-to-retire cycle in our People Systems; Ensures employee documentation is provided to employees in line with established SLAs, as well as stored as per the relevant legal guidelines and process; Liaise with external (payroll) provider to safeguard correct employee registration with local authorities; Continuously seek ways to improve existing processes, including systems and tooling to fit with evolving requests from the business and drive efficiency; Ensure accuracy and timeliness of monthly payroll report validations

to safeguard correct monthly payout; Execute processes, procedures and documents in line with standard operating procedures as well as compliant with global & local employment law and legislation; Seek out and implement alignment in core People Ops processes across BHI and B.com; Provide training to new hires, stakeholders and employees on People Ops processes; Partner with relevant stakeholders to ensure relevant HR content and guides

remain up to date; Act as People Ops project member in BHI and/or People Department initiatives

Is responsible for the day-to-day operations of their account.

What you'll bring:


A Bachelor degree or equivalent job experience;

5-8 years of relevant experience in in India;

Experience partnering with internal and external stakeholders across the HR functions;

Strong understanding of HRIS systems, Workday experience is a must;

Excellent communication skills in English;

Ability to work effectively as an individual and as a team member;

Demonstrated strong analytical skills, attention to detail and accuracy;

Passion for continuous improvement of our service to employees as well as of our core processes;

Ability to manage work in a fast-paced, dynamic environment;

A flexible, positive and problem-solving mindset; versatility to adapt to changes from Booking Holdings India and Booking.com International BV.

About BKNG

Booking Holdings is the world leader in online travel & related services.
Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures.
At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands:


Booking.com KAYAK priceline agoda Rentalcars.com OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth.
Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us.
We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.
EEO Statement:
Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws.
We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.
Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment.
Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities.
If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email *** with your request.
M/F/V/D/SO

Pre-Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law.
Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
•