Senior Case Manager

Introduction
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.
You'll be part of a resilient team that works together to redefine the boundaries of excellence.
At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.
GUIDE.
GUARD.
GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview
As a Senior Case Manager in GB's Mental Injury Team, you will work closely with injured workers impacted by a mental injury to assist in their recovery as well as supporting their return work and health.
By applying a person-centred management approach, you'll focus on your injured worker's needs and set recovery goals whilst supporting them to achieve these.
You'll have the in-team support of a range of claims experts who specialise in legislation, return to work, injury management and more - it takes a team to achieve and outstanding claims service!
At GB, we support and encourage internal career progression, whether your goal is to become a claims specialist or a future leader, we want to see you grow and succeed.
We offer dedicated learning and career pathways and provide ongoing training for a variety of roles.
We invest in our people through succession planning and have a number of mentoring and training programs available.
How you'll make an impact
Your responsibilities will include:

Providing a professional and customer centric Workers Compensation claims service to Injured Workers and Employers through effective claims management
Determining claims with increasing levels of risk within your portfolio, and strategizing for both current and potential liabilities on these claims
Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information
Reviewing and processing documentation relating to requests for coverage of medical treatment and processing of weekly wage compensation
Delivering high quality phone based customer service towards workers, employers, and medical practitioners
Working in conjunction with both external parties such as medical professionals, treating health providers, occupational rehabilitation services and employers, and internal teams such as your Injury Management and
Technical teams to facilitate and influence a sustainable return to work and life for injured workers
Participating in Case Conferences and implementing strategies for effective cost management on claims
Reviewing and approving appropriate medical treatment and working closely with internal and external healthcare professionals as part of their journey to recovery.
About you
What are we looking for?
Previous working experience in a customer service-based role, especially in fields/roles specialising in (but not limited to) employment services, rehabilitation, mental health, social work or health & safety
Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential)
Recent work experience within a customer service-based role
Strong telephone-based conversational/communication skills, administrative skills and ability to learn and use systems/databases
Resilience
Exceptional time management and organisational skills and the ability to prioritise your tasks
Excellent communication and interpersonal skills, and a team-player attitude
An aptitude for working within a dynamic, fast paced and challenging environment
What we can offer you:

Attractive remuneration packaging & flexible work arrangements including Work from Home
Paid Parental Leave
Excellent working environment - our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
Exciting career - as our Company grows, so do the opportunities for our people
Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
"Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!
To Apply
If this sounds like an interesting opportunity to you - we want to connect!
Click on Apply for this Job.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Compensation and benefits
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as 'protected characteristics') by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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