IT Support Analyst

Monash University
AU - australia
May 2, 2024

Apply now Job no: 493481
Work type: Contractor Full Time
Location: Sydney (CBD)
Categories: Technology, Legal Practice

About us

Meridian Lawyers is a dynamic and innovative law firm with offices in Sydney, Melbourne, Newcastle, Brisbane, Perth and Canberra. Clients look to our experienced and award-winning team for advice in Insurance, Corporate & Commercial, Workplace Relations & Safety, Commercial Litigation & Dispute Resolution, Property and Health Law.

We are known for providing exceptional quality legal advice that is both strategic and practical. It is this blend of technical expertise and the personal relationships we have with our clients that sets us apart from our competitors.

About the role

As an IT Support Analyst, you will work within a close-knit team to provide professional IT support services to internal clients based across our six offices in a timely and friendly manner. This is a pivotal support role with varied workload, managing competing priorities and competing deadlines.

This 3 month contract role with potential for extension will suit someone who is proactive, independent, thrives on being busy and works with a sense of urgency. You will have a passion for continuous improvement, have had experience with various IT Support scenarios and prioritise providing an exceptional experience to both our employees and clients.

Key duties and responsibilities

Monitoring and responding to alerts for change in service status report (availability, downtime, error reporting)
Ensuring all server and client patching is completed
Ensuring maintenance tasks are completed on all systems
Providing frontline support for all applications, hardware and services provided to the firm
Assisting in the upgrade of Server Applications
Provisioning of corporate applications to Personal Devices (BYOD)
Managing user accounts of all Application or Security Management Systems as defined by the Service Catalogue
Access rights management
Managing email distribution/security groups
Managing user onboarding and offboarding
Configuring MS Office, iManage, Finance and other applications
Assisting in office re-locations
Ensuring meeting room systems are functioning optimally
Assisting with non-technical issues where required by the firm

Education & Experience

Completion of IT related degree or relevant experience
At least 3 - 4 years prior experience in an IT Support role, preferably in the legal or professional services industry

Skills & Abilities

Experience in the operations of a law firm
High level of experience in supporting and using Microsoft Office products such as Outlook, Word, Excel and Teams
Experience in iManage Work 10 Client and Server Support
Experience in Aderant Expert 8.0 and above - Client and Server Support
Experience in Azure AD deployment and management
Experience with Azure MFA or similar
Experience with Microsoft Intune or similar
Experience in developing training manuals and programs
Experience in implementing and managing online training solutions
Ability to build and maintain strong working relationships
Ability to identify and prioritise workloads
Able to review technical information and articulate in clear, concise language
Ability to work collaboratively and communicate effectively with peers

Personal Qualities

Is an active team player and seeks to build relationships with peers and team members
Demonstrates a can do attitude and a willingness to help others
Contributes ideas, opinions and suggestion in team discussions
Consistently delivers excellent client service
Shows enthusiasm and responsiveness to internal clients
Looks for new ways to improve ways of working
Demonstrates a professional and courteous attitude to clients and internal stakeholders

Advertised: 26 Apr 2024 AUS Eastern Standard Time
Applications close:

Read the full job description and apply online on the recuiter's web-site

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