Team Leader - F&B Service - Jumeirah Emirates Towers

About the Company:

Jumeirah, a member of Dubai Holding and a global luxury hotel company, operates a world-class portfolio of 26 properties, comprising beachfront resorts, city hotels, and luxury serviced residences across the Middle East, Europe, and Asia.

Jumeirah's hotels and resorts are renowned for their prestigious and captivating properties; from the iconic Jumeirah Burj Al Arab in Dubai and the luxurious Arabian palaces at Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island, the all-villa luxury resort in Bali, and the art-inspired Jumeirah Capri Palace in Italy. Jumeirah's commitment to exceptional service and guest experiences is evident in each property, from the modern twist on British classics at Jumeirah The Carlton Tower in London to the futuristic setting of Jumeirah Nanjing in China.

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE's most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars,TaliseFitness,TaliseSpa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

Job Summary:

An exciting opportunity has arisen for an experiencedTeam Leaderto join theF&B Serviceteam inJumeirah Emirates Towers.

Requirements:

In order to be considered for this role you will have at leasttwo years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Yourexperience in handling guestrequests and exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment

Responsibilities:

Ensure that all colleagues' activities adhere to and support the Jumeirah International Quality Management System.

Provide hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.

Conduct team briefings,meetings, and training as directed by Management.

Assist management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and always follow the SOPs all.

Ensure that an effective link is maintained between kitchen and service areas.

Supervise the level,consistency,andquality of table and/ or counter service of all menu items.

Ensure that all colleagues adhere to all food hygiene regulations and procedures.

Consistently monitor quality of food and beverages being served and service quality, escalating any major problems/ complaints to Management.

Actively promote the use of up selling techniques within outlet to exceed guest expectations and increase revenue.

Provide specialist advice to customers and colleagues on food and beverages.

Supervise all aspects of food and beverage quality, service and hygiene and escalates concerns to Management.

In absence of an Outlet Manager or Assistant Outlet Manager take responsibility of operational issues.

Any other duties as may reasonably be requested by the management.

Overlook Pool bar operation.

Monitor customer satisfaction and respond to customer feedback and complaints.

Preparing daily log reports and presenting them to the higher management.

Resolving customer complaints in a professional manner in case any complaint arises.

Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business.


Training new employees as per their abilities and skills.

Required Skills: You will have excellent written and spoken English skills
Required Education:
Work Hours: 8 Hours a Day
Experience in Months: 24
About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.



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