Spa Host

We are not just a collection of hotels, but instead a talented community.
A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day.
An eclectic grouping who really care about each other and our guests, where belonging transcends all else.
We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy.
The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper.
We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry.
When you join us as Spa Host you start a unique opportunity to become celebrated as the very best in your field.
You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get

As Spa Host at The Lana Dubai, here are just some of the great benefits you will receive:

Competitive Salary Package
Complimentary stays with breakfast included in our sister Dorchester Collection hotels
50% off at bars and restaurants within all of our sister Dorchester Collection hotels
Meals on Duty
Private Medical Insurance
Life Insurance
Flight Allowance every 24 months
Shared Company Accommodation
Company provided transportation to and from work
Uniform provided by the Company with complimentary laundry
Service Charge
What you'll do

You'll love what you do and take pride in delighting our guests:

You will play an integral role in providing a positive and memorable experience for all our spa visitors and hotel guests
Provide essential administrative support to the Spa and Wellness facility working closely with its department head and spa team (and other departments collaboratively) to ensure a seamlessly smooth running of its operations and beyond
Serve as the main point of contact in all communication activities, warmly welcoming guests on arrival (discretely and professionally) ensuring they are comfortable and happy, at all times
You'll also effectively operate and manage the spa booking system scheduling appointments and experiences while controlling therapist activity, check ins and outs, transactions, stock inventory, reports and guest records, as well as all other expectations relevant to the ultimate guest spa journey
Organize and maintain a tidy reception, spa lobby area, and all retail points while representing the Company and partner brand to the highest standard in your appearance and attitude
Participate in achieving individual and departmental targets optimizing revenue in the upselling of spa services and retail products by offering relevant recommendations to our guests, confidently
Demonstrate an exceptional guest service, promptly addressing and satisfactorily resolving guest concerns or issues ensuring all needs are met and exceeded
Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day.
As Spa Host at The Lana Dubai, you'll have the opportunity to bring these to life and continue to create our legacy
The items shared are the essence of a day in the life of a Spa Host at The Lana Dubai, but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring

You'll bring your unique personality and passion to the role and the Spa and Wellness team
Have a strong background in spa reception and guest reservations in the luxury environment, with a minimum of 2 years' experience handling
You have a talent for interacting, organizing and effectively demonstrating exceptional guest relations
Possess good team spirit, empathy and be guest-centric
Communication is what keeps our departments running perfectly.
You will have great skills in this area with a strong customer service ethic and know of its importance
English is the primary language used in our hotel.
You can comfortably communicate in this language.
Fluency in Arabic is highly desirable.
Job Location

United Arab Emirates
Location

Dubai
Who we are

Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.
It is, after all, our people that bring our vision to life.
As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.
Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests.
Cherished by employees.
Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy.
The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper.
We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.
Reference 2023-4570