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Company:
Resorts World Las Vegas
Posted: June 30, 2024
Overview:
Summary Statement:
The Group Operations representative team effectively communicates housing needs between the Group Contacts and the Hotel. Our primary duty is to execute contractual obligations with a sense of urgency while establishing lasting working relationships with clients, thus ensuring satisfaction and future partnerships.
Job Duties:Primary Job Duties: Includes, but is not limited to:
- Execute contractual obligations such as inputting accurate inventory, rates, reviewing concessions, while monitoring groups pace and pick up.
- Proactively balancing room types, uploading rooming lists, processing changes and cancellations.
- Work closely with internal departments to execute requests from clients such as, Sales, Revenue, Catering Conferences, Accounts Receivable, Housekeeping, and all Front Office areas.
- Assist with all Passkey functions internally and with external clients.
- Responsible for addressing any internal and external challenges to mitigate client/attendee impact via all channels.
- Update and track changes to group blocks as directed by Sales, Revenue, Convention Services Manager and Group Operations Management.
- Executes all reporting needs for the group such as rooming lists, no shows, and pick up reports.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications:
Qualifications: Includes but is not limited to:
- Ability to work varied shifts, including nights, weekends, and holidays.
- Maintain a polished and well-groomed appearance and demeanor.
- Ability to effectively communicate in English.
- Excellent customer service skills while demonstrating ability to multi-task in a fast-paced environment.
- Working knowledge of Microsoft Office applications.
- At least 21 years of age.
Preferred:
- Working knowledge of Opera, and Passkey.
- Previous experience in a large, luxury resort setting.
- Excellent customer service skills while demonstrating ability to multi-task in a fast-paced environment.
Minimum Education and Experience:
- At least two years experience in Group Operations, Front Desk and/or VIP Services.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
Read the full job description and apply online on the recuiter's web-site
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